CloudTalk Overview

CloudTalk revolutionizes call center operations with its AI-driven software, enabling seamless integration with essential business tools. This platform excels in providing local numbers and superior call quality, ensuring businesses can connect with clients globally without compromising communication standards. Its AI Conversation Intelligence offers insightful analytics, allowing revenue teams to focus on impactful tasks. The software's adaptability is evident as it plugs into existing systems, enhancing functionality without the need for dramatic overhauls. CloudTalk's unique approach transforms traditional phone systems, making calls not just efficient but enjoyable, a surprising twist in the contact center landscape.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Conference Call Management, as the business use cases that they have been most satisfied with while using CloudTalk.

Other use cases:

  • Contact List Management
  • Tracking & Monitoring Communications
  • Training & Onboarding
  • Workflow Management
  • Engagement Management
  • Telemarketing
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using CloudTalk.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Launch New Products
  • Enter New Markets Internationally Or Locally
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CloudTalk Use-Cases and Business Priorities: Customer Satisfaction Data

CloudTalk works with different mediums / channels such as Phone Calls. Mobile. Offline etc.

CloudTalk's features include Recording, Personalization, and Dashboard. and CloudTalk support capabilities include Phone Support, Email Support, 24/7 Support, etc. also CloudTalk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Calls are recorded, cloudtalk distributes the calls evenly between me and my peers...." Peer review by User

CloudTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CloudTalk offers advanced call center features with VoIP integration. Customer communications are enhanced, and agent efficiency is improved.

Popular Business Setting

for CloudTalk

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Construction

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CloudTalk is popular in Marketing And Advertising, Information Technology And Services, and Construction and is widely used by Small Business, Mid Market, and Enterprise.

CloudTalk Customer wins, Customer success stories, Case studies

What benefits does CloudTalk offer for Helpdesk Management?

How does CloudTalk address your Call Recording Challenges?

How does CloudTalk facilitate Contact List Management?

How efficiently Does CloudTalk manage your Tracking & Monitoring Communications?

16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Bit2Me - Financial Services

CloudTalk helped Bit2Me handle more inbound calls while keeping live, human phone support. Bit2Me used CloudTalk to automate call routing by language and monitor team performance in real time. They i...ntegrated CloudTalk with their CRM for smoother operations. Missed calls dropped from 80% to 14%. Average wait times fell from 20 minutes to 4 minutes.

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FINOM - Financial Services

CloudTalk helped FINOM improve customer support operations. FINOM is a financial platform that combines finance management, invoicing, and banking. They used CloudTalk to enhance their customer servi...ce. Key features included emotion analytics, call flow designer, and power dialer. FINOM handled over 9,300 inbound and outbound calls with CloudTalk.

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Migrante by Galgo - Financial Services

CloudTalk helped Migrante by Galgo, a Chilean FinTech, support immigrants in Latin America with better customer service. Migrante used CloudTalk features like Pipedrive integration, click-to-call, wa...rm transfer, and agent reporting. The team managed over 232,000 inbound and outbound calls. CloudTalk made it easier for Migrante to help immigrants manage their finances and grow. The solution improved productivity for Migrante’s customer support team.

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M4U Holdings - Outsourcing And Offshoring Consulting

CloudTalk helped M4U Holdings replace old tools and improve call quality. The sales team saw a 20% increase in productivity. Real-time analytics gave better data visibility. Workflow automation and A...PI features made work easier. Call quality and reliability improved a lot.

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Alura - Education

CloudTalk helped Alura, a leading tech education company in Brazil, fix problems with their old phone system. Alura's remote teams support thousands of B2B clients. Before CloudTalk, they had daily c...omplaints about communication. After switching to CloudTalk, complaints dropped to zero. The solution improved reliability and made work easier for their customer experience teams.

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Rosberg - Accounting

CloudTalk helped Rosberg improve productivity for their customer support agents. Rosberg uses CloudTalk to support their SaaS solution Verji, which provides encrypted communication. With CloudTalk, R...osberg made over 2,220 inbound and outbound calls. Their agents spent more than 5,000 minutes on the phone with clients. Key features used include agent reporting, call tagging, click-to-call, and analytics.

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Hitting your targets takes more than just a phone line

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Frequently Asked Questions(FAQ)

for CloudTalk

What is CloudTalk?

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.

It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.

Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.

What is CloudTalk used for?

CloudTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Helpdesk Management, Call Recording and Conference Call Management .

What are the top features of CloudTalk?

Recording, Personalization and Dashboard are some of the top features of CloudTalk.

Who uses CloudTalk?

CloudTalk is used by Marketing And Advertising, Information Technology And Services and Construction among other industries.

What are CloudTalk alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for CloudTalk.

Where is CloudTalk located?

CloudTalk is headquartered at New York City, New York.
lightning

Peers used CloudTalk for helpdesk management and call recording

CloudTalk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.85/5 ★

Read Reviews (82)
Analytics

4.34/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.85/5 ★

Read Reviews (82)
Analytics

4.34/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for CloudTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for CloudTalk

CloudTalk s.r.o News

Product

Releases: CloudTalk-io/cloudtalk-diagnostic-test

Releases: CloudTalk-io/cloudtalk-diagnostic-test

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CloudTalk s.r.o Profile

Company Name

CloudTalk s.r.o

Company Website

https://www.cloudtalk.io/

HQ Location

New York City, New York

Employees

11-50

Social

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Financials

SEED