CloudTalk: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: CloudTalk
Brand: CloudTalk
Rating: 4.54 (1026 reviews)

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(1026)

Product and Vendor News

Releases: CloudTalk-io/cloudtalk-diagnostic-test 23/05/2025

Customer stories

CloudTalk helped Infinity Connections BPO scale its global operations. The company faced problems with its old phone system, including poor visibility and unreliable metrics. CloudTalk provided a new outbound calling engine. Key features used were Power Dialer, call recordings, CRM integration, and real-time analytics. This allowed Infinity Connections to manage agent performance and expand into new markets.
CloudTalk helped PlanRadar support its global growth. PlanRadar used CloudTalk as its VoIP solution. The platform helped PlanRadar centralize communication for construction and property management. PlanRadar saw a 20% increase in agent efficiency. Call handling efficiency improved by 70%.
CloudTalk helped Talent.io, a tech and sales recruitment platform in France, improve their call quality and communication. Their old VoIP provider caused problems and hurt productivity. After switching to CloudTalk, they saw smoother CRM integration and better efficiency. Daily complaints about calls dropped to zero. CloudTalk is now a key part of their recruitment workflow.
CloudTalk helped Alura, a leading tech education company in Brazil, fix problems with their old phone system. Alura's remote teams support thousands of B2B clients. Before CloudTalk, they had daily complaints about communication. After switching to CloudTalk, complaints dropped to zero. The solution improved reliability and made work easier for their customer experience teams.
CloudTalk helped Catch Creation improve customer support for their e-commerce business. The team faced big spikes in call volume and struggled with old software that could not scale. CloudTalk provided features like call tags, whisper mode, and an analytics dashboard. This allowed Catch Creation to handle more calls without hiring more agents. The solution made customer service easier and more efficient.
CloudTalk helped Zaren unify six call centers into one system. Zaren used CloudTalk's AI business phone system to manage calls and sales. The solution included features like call flow designer, call recording, and analytics. Zaren increased sales after switching to CloudTalk. The company improved call center efficiency and team performance.

Product Business Settings

CloudTalk is popular in Marketing And Advertising, Information Technology And Services, and Construction industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation

CRM

Other Demand Generation

Help Desk

CloudTalk Product Overview

CloudTalk revolutionizes call center operations with its AI-driven software, enabling seamless integration with essential business tools. This platform excels in providing local numbers and superior call quality, ensuring businesses can connect with clients globally without compromising communication standards. Its AI Conversation Intelligence offers insightful analytics, allowing revenue teams to focus on impactful tasks. The software's adaptability is evident as it plugs into existing systems, enhancing functionality without the need for dramatic overhauls. CloudTalk's unique approach transforms traditional phone systems, making calls not just efficient but enjoyable, a surprising twist in the contact center landscape.

How satisfied the customers are with CloudTalk use-cases

Reviews

"...Tracking of calls...." Peer review by User

CloudTalk Customer Insights, Testimonials and Case Studies

How does CloudTalk facilitate Helpdesk Management?

CloudTalk is a cloud-based call center software that integrates with popular CRM and helpdesk solutions, enabling businesses to automate call processes and improve customer interactions. CloudTalk helps streamline operations, saving time for better customer support and business growth. The platform's primary limitation is that it is a paid solution.

"...Make and receive calls using powerful call center software connected to your favourite business tools...." Case Study Andreas Kloss Marketing

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How does CloudTalk address your Call Recording Challenges?

How can CloudTalk optimize your Contact List Management Workflow?

How does CloudTalk facilitate Tracking & Monitoring Communications?

What is CloudTalk?

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.

It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.

Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.

What is CloudTalk used for?

CloudTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Helpdesk Management, Call Recording and Conference Call Management .

What are the top features of CloudTalk?

Recording, Personalization and Dashboard are some of the top features of CloudTalk.

Who uses CloudTalk?

CloudTalk is used by Marketing And Advertising, Information Technology And Services and Construction among other industries.

What are CloudTalk alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for CloudTalk.

Where is CloudTalk located?

CloudTalk is headquartered at New York City, New York.

16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.