Instabug Overview

Instabug revolutionizes mobile app development by providing AI-powered mobile observability tools. This platform enables teams to enhance app performance and stability throughout the app lifecycle. Developers and executives alike can leverage detailed insights to create user-centric applications. Instabug supports multiple platforms, ensuring broad applicability for diverse mobile environments. The platform's capabilities facilitate high-performance app delivery, crucial for maintaining competitive advantage in the fast-paced mobile market. By integrating Instabug, businesses can expect improved app reliability and heightened user satisfaction, driving mobile growth effectively.

Use Cases

Customers recommend Collecting Feedback, Automated Workflows, Helpdesk Management, as the business use cases that they have been most satisfied with while using Instabug.

Other use cases:

  • Engaging Conversational Surveys
  • Onboarding
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Collaboration
  • Segmentation And Targeting
  • Review Customer Feedback
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Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Instabug.

Other priorities:

  • Improve Efficiency
  • Improve Stakeholder Relations
  • Acquire Customers
  • Improve Product Experience
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Instabug Use-Cases and Business Priorities: Customer Satisfaction Data

Instabug works with different mediums / channels such as Mobile. and Social Media.

Instabug's features include Embedded Survey Forms, Dashboard, Recording, etc. and Instabug support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Instabug analytics capabilities include Analytics, and Custom Reports.

Reviews

"Instabug’s SDK offers a really simple flow for our users. Two steps and they can report and send us feedback and they feel like they’re communicating with us." - Kimberly Kalb

Instabug, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Instabug helps test new features, enhance app quality, and gather user feedback throughout the mobile development lifecycle. Frequent releases and 5-star apps are facilitated.

Popular Business Setting

for Instabug

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Instabug is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Instabug Use Cases

What solutions does Instabug provide for Collecting Feedback?

How efficiently Does Instabug manage your Automated Workflows?

What benefits does Instabug offer for Helpdesk Management?

How does Instabug facilitate Engaging Conversational Surveys?

How does Instabug address your Onboarding Challenges?

11 buyers and buying teams have used Cuspera to assess how well Instabug solved their Customer Feedback Management needs. Cuspera uses 3703 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Instabug testimonial

Kimberly Kalb

Head of Marketing

Houseparty
Instabug’s SDK offers a really simple flow for our users. Two steps and they can report and send us feedback and they feel like they’re communicating with us. Testimonial By Kimberly Kalb
Instabug testimonial

Joe Minkiewicz

Director of Product Development

Prolific Interactive
Instabug is one of the SDKs that we install from the get-go. What we mainly use it for is the feedback loop feature — being able to have an easy way for any person on the team or any stakeholder, anybody that’s testing it, to easily report bugs, feedback, whatever they want to do, and draw on the s...creen and send a note.

Testimonial By Joe Minkiewicz
Instabug testimonial

Wells Riley

Head of Product and Design

Envoy
I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. It’s just like, ‘Don’t you want to know when your app isn’t working? Testimonial By Wells Riley
CUSTOMERS TESTIMONIALS
Instabug testimonial

Kimberly Kalb

Head of Marketing

Houseparty
Instabug’s SDK offers a really simple flow for our users. Two steps and they can report and send us feedback and they feel like they’re communicating with us. Testimonial By Kimberly Kalb
Instabug testimonial

Joe Minkiewicz

Director of Product Development

Prolific Interactive
Instabug is one of the SDKs that we install from the get-go. What we mainly use it for is the feedback loop feature — being able to have an easy way for any person on the team or any stakeholder, anybody that’s testing it, to easily report bugs, feedback, whatever they want to do, and draw on the s...creen and send a note.

Testimonial By Joe Minkiewicz
Instabug testimonial

Wells Riley

Head of Product and Design

Envoy
I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. It’s just like, ‘Don’t you want to know when your app isn’t working? Testimonial By Wells Riley

Case Studies

Computer Software

CASE STUDY Prolific Interactive

Instabug helps Prolific Interactive improve their app development process. The agency needed a faster, more complete feedback loop for building mobile apps. Instabug made it easy for team members and... stakeholders to report bugs and feedback. This led to more feedback, faster issue triage, and better app quality. Prolific Interactive now uses Instabug in every development build.

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CASE STUDY Saturn

Saturn used Instabug’s bug and crash reporting tools to improve their QA process. The team faced challenges as their user base and staff grew, making bug tracking hard. Reports came from many channel...s, causing confusion and delays. Instabug helped automate bug reporting and made it easier to collect detailed feedback. Saturn reduced their error detection and repair time by over 85%. The QA team saved time and improved app quality for high school students.

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CASE STUDY Veepee

Instabug helped Veepee improve conversion optimization for their mobile app. Veepee used Instabug to collect feedback from their most valuable users. The team added a feedback feature that let users ...shake their phones to send feedback. This helped Veepee connect with users and gather insights to improve app quality. The Instabug + Asana integration made it easy to sort and resolve issues. Veepee plans to expand the feedback feature to more users.

Read more →
Consumer Services

CASE STUDY Poparazzi

Instabug helped Poparazzi collect user feedback and improve their iOS photo-sharing app. The team used Instabug’s in-app chat and shake-to-report features to connect with users and fix bugs fast. Thi...s feedback loop helped Poparazzi reach product-market fit and become the #1 app on the App Store. Seamless integration with tools like Jira and Github made development easier. Poparazzi’s small team managed rapid growth and delivered an app Gen Z users love.

Read more →
Telecommunications

CASE STUDY Verizon

Instabug helped Verizon improve the Verizon Cloud app's stability and security. Verizon needed a crash reporting and app health monitoring tool that met strict privacy rules. Instabug provided privat...e cloud hosting and unified crash data across iOS and Android. The platform made it easy to track issues and share data with outside vendors. Verizon achieved 99.9% crash-free sessions after using Instabug.

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Sports

CASE STUDY Royal Belgian Football Association (RBFA)

Instabug helped the Royal Belgian Football Association (RBFA) improve bug reporting accuracy for their official app. The RBFA team needed a better way to track and resolve bugs to meet fan expectatio...ns. Instabug integrated with Jira and Zendesk, streamlining ticket management and automating responses. The platform grouped similar issues, making it easier for developers to spot trends and fix problems fast. The app dashboard gave RBFA a clear view of performance and user feedback, helping them deliver a better experience for fans.

Read more →

Video

In-App Surveys Product Launch Tour

Video Thumbnail

Frequently Asked Questions(FAQ)

for Instabug

What is Instabug?

Instabug is a feedback management tool that provides user feedback and bug reporting for mobile apps with a seamless way for two-way communication with users while providing detailed environment reports for developers. This solution allows users to monitor, prioritize, and debug performance and stability issues throughout the mobile app development process.

As an enterprise solution, Instabug offers high availability and redundancy to ensure that the company's operations are uninterrupted and is designed to scale with the app and ensure performance and user experience are continuously evolving throughout the lifespan of the app. Also enables mobile observability to improve response times, provide accurate performance metrics, and prioritize errors.

Its features include debugging and fixing issues faster, handling errors in production, enhancing user experience quality, and so on.

What is Instabug used for?

Instabug is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Automated Workflows and Helpdesk Management .

What are the top features of Instabug?

Embedded survey forms, Dashboard and Recording are some of the top features of Instabug.

Who uses Instabug?

Instabug is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Instabug alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Instabug.

Where is Instabug located?

Instabug is headquartered at EG.
lightning

Peers used Instabug for Collecting feedback and Automated workflows

Instabug Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.41/5 ★

Read Reviews (76)
Custom Reports

3.21/5 ★

Read Reviews (909)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.41/5 ★

Read Reviews (76)
Custom Reports

3.21/5 ★

Read Reviews (909)

Software Failure Risk Guidance

?

for Instabug

Overall Risk Meter

Low Medium High

Top Failure Risks for Instabug

Instabug, Inc. News

Product

Instabug Launches SmartResolve 2.0, Pioneering Mobile Crash Resolution Toward Zero-Maintenance Apps - Business Wire

Instabug has released SmartResolve 2.0, a tool aimed at improving mobile app crash resolution, moving towards zero-maintenance applications.

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Product

Instabug Leverages Generative AI to Automatically Fix Mobile Applications - DevOps.com

Instabug uses AI to fix mobile apps automatically, improving development efficiency.

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Customer

Instabug Celebrates Leadership in the Enterprise: 4.2B Mobile Devices Monitored and Pioneering AI Innovations - Business Wire

Instabug monitors 4.2 billion mobile devices and is leading in AI innovations.

Read more →

Instabug, Inc. Profile

Company Name

Instabug, Inc.

Company Website

https://instabug.com/

HQ Location

EG

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE