Jira Service Management Overview
Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.
Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.
Jira Service Management, Lokalise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Jira Service Management Use Cases
How does Jira Service Management address your Helpdesk Management Challenges?
What makes Jira Service Management ideal for Workflow Management?
How does Jira Service Management facilitate Collaboration?
How does Jira Service Management facilitate Onboarding?
How efficiently Does Jira Service Management manage your Knowledge Management?
19+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Software AG
CASE STUDY Roblox
CASE STUDY Royal Caribbean
CASE STUDY Sony Music Publishing
CASE STUDY United Airlines
CASE STUDY The Very Group
Video
Introduction to Jira Service Management

Frequently Asked Questions(FAQ)
for Jira Service Management
What is Jira Service Management used for?
What are the top features of Jira Service Management?
What are Jira Service Management alternatives?
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Jira Service Management Competitors
Jira Service Management Features
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FEATURE | RATINGS AND REVIEWS |
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AI Powered | Read Reviews (1) |
Custom Reports | Read Reviews (56) |
Analytics | Read Reviews (14) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Custom Reports | Read Reviews (56) |
Analytics | Read Reviews (14) |
Jira Service Management Integrations
Jira Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Jira Service Management
Software Failure Risk Guidance
?for Jira Service Management
Overall Risk Meter
Top Failure Risks for Jira Service Management
Atlassian US, Inc News
Atlassian Announces Date for Fourth Quarter and Fiscal Year 2025 Financial Results - Business Wire
Atlassian will announce its fourth quarter and fiscal year 2025 financial results on August 7, 2025. A conference call will follow the release to discuss the results.
Atlassian's 4 Million PostgreSQL Database Migration: When Standard Cloud Strategies Fail
Atlassian migrated 4 million Jira databases to Amazon Aurora to enhance cost efficiency and reliability. The migration involved custom tools due to the unique architecture of one database per tenant, which posed challenges in scaling and operational control. The project, which replatformed 2403 RDS instances, achieved significant scalability and cost improvements, migrating up to 90,000 databases daily.
Atlassian partners with Google Cloud to power a multi-cloud future - Work Life by Atlassian
Atlassian has partnered with Google Cloud to enhance its multi-cloud infrastructure, integrating core apps like Jira and Confluence on Google Cloud alongside AWS. This collaboration aims to deliver scalable, AI-powered solutions for enterprise customers, facilitating direct app purchases through Google Cloud Marketplace and enabling advanced AI product integrations.
Atlassian Trello redesign may be worst in tech history
Atlassian's recent redesign of Trello has faced significant backlash from users, who compare it to infamous tech failures like Windows 8. The update, launched on May 22, 2025, altered the interface and removed features, leading to user dissatisfaction. Atlassian suggests users consider Jira as an alternative, indicating a strategic shift for Trello towards personal productivity.
Atlassian US, Inc Profile
Company Name
Atlassian US, Inc
Company Website
https://www.atlassian.com/HQ Location
Level 6/341 George St, Sydney, NSW 2000, AU
Employees
1001-5000
Social
Financials
PRIVATE