Customer stories
Product Business Settings
Nicereply is popular in Computer Software, Internet, and Information Technology And Services industries and is widely used by Mid Market, Small Business, and Enterprise.
Integrations
Nicereply Product Overview
Nicereply streamlines customer feedback collection through its CX management platform, offering one-click CSAT, CES, and NPS surveys. Teams can gather immediate insights from customers using various survey methods, including post-resolution emails, in-signature emails, and website pop-ups. This flexibility allows for tailored feedback strategies, enhancing the volume and quality of insights. The platform's integration capabilities ensure seamless incorporation into existing workflows, making it a practical tool for daily operations. By using Nicereply, businesses can address customer issues promptly and effectively, leading to improved customer satisfaction and loyalty.
How satisfied the customers are with Nicereply use-cases
Reviews
"Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply." - Rachel Ferrara
"We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply... score, and quality score." - Nykki Yeager
Nicereply Customer Insights, Testimonials and Case Studies
What Are the key features of Nicereply for Collecting Feedback?
How can Nicereply optimize your Engaging Conversational Surveys Workflow?
How can Nicereply enhance your Helpdesk Management process?
How does Nicereply facilitate Digital Signature?
How can Nicereply optimize your Rating And Review Management Workflow?
What is Nicereply?
Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.
It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.
Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.
What is Nicereply used for?
What are the top features of Nicereply?
Who uses Nicereply?
What are Nicereply alternatives?
Where is Nicereply located?
11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
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Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. Testimonial By Rachel Ferrara |
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We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager |
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On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves |
| CUSTOMERS | TESTIMONIALS |
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Rachel Ferrara Customer Support Manager DramaFever |
Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. Testimonial By Rachel Ferrara |
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Nykki Yeager Customer Service Manager ipsy |
We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager |
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Steve Bujouves Director of Support Freshbooks |
On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves |
The highest-rated customer satisfaction survey app at Zendesk Marketplace
Peers used Nicereply for Collecting feedback and Engaging conversational surveys
Nicereply Competitors
Nicereply Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
Nicereply Integrations
Nicereply integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Nicereply
Software Failure Risk Guidance
?for Nicereply
Overall Risk Meter
Top Failure Risks for Nicereply
Nicereply s.r.o. Profile
HQ Location
Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia
Employees
1-10
Social
Financials
PRIVATE
