Olark: Use-Cases, Insights and Reviews | 2025 Cuspera

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Olark: Live Chat Software for Sales and Customer Support

App Partner

Olark Overview

Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Olark.

Other use cases:

Customer Feedback Management
Collaboration
Contact List Management
Generation Of New Leads
Lead Engagement
Training & Onboarding
Workflow Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Olark.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Internal Communications
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Digital And Social Presence
Improve Stakeholder Relations
Build Brand Awareness

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Olark Use-Cases and Business Priorities: Customer Satisfaction Data

Olark works with different mediums / channels such as Chat. Website. and E-Mail.

Olark's features include Personalization, Alerts: Popups & Notifications, Widgets, etc. and Olark support capabilities include Email Support, Phone Support, Chat Support, etc. also Olark analytics capabilities include Analytics, and Custom Reports.

Reviews

"We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call." - Nathan Hunsaker

Olark, Helpcrunch, SurveyMethods, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Olark

Top Industries

Education
Computer Software
Hospital & Health Care

Popular in

Small Business
Mid Market
Enterprise

Olark is popular in Education, Computer Software, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Olark Use Cases

Why is Olark the best choice for Engagement Management?

Olark enables businesses to engage with website visitors in real time through live chat. The system allows for follow-up communication with customers after the chat session ends. However, customization options for customer interactions are limited.

"...I have used Olark in my past two companies' customer service departments (which I managed) to interact with customers in real time...." Peer review by Julieanne Faas, Head of Client Success, Soldsie

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What solutions does Olark provide for Helpdesk Management?

Olark provides basic help desk functionality through a simple chat interface, offering a cost-effective solution for handling customer inquiries. The chat functionality allows agents to interact with multiple customers simultaneously, reducing call center volume and lowering support costs. Olark's functionality is limited as it lacks full-blown help desk features and integration capabilities.

"...Lowering the barrier of entry to support helps us answer quick questions and make our prospective customers feel at ease...." Peer review by Eric N., Art Director

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What Are the key features of Olark for Communication Management?

Olark enables businesses to manage customer communication through live chat, enhancing customer experience by providing real-time support and answering questions directly on the website. The platform offers features such as automated messages, team management, real-time reporting, and searchable transcripts. Olark lacks predefined messages, interactions, and guest tracking, requiring manual management of customer inquiries.

"...Drift Drift centers around user interaction via bot communication within the platform s support widget. ..." 5 closest Intercom alternatives in 2020

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What solutions does Olark provide for Customer Feedback Management?

Olark enables businesses to gather customer feedback through live chat interactions. It provides tools to track customer satisfaction, identify common inquiries, and enhance product and service offerings. Limitations exist in that the customer satisfaction survey functionality is limited to post-chat interactions.

"...Increasing conversion rates, reducing customer service emails and time, improving customer satisfaction with quick access to questions/answers...." Peer review by Administrator

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How efficiently Does Olark manage your Collaboration?

Olark enables collaboration and communication through its chat functionality, which includes a user-friendly interface. A key feature is screen sharing, which allows users to view and interact with the customer's screen, providing real-time support. Olark's collaboration features are limited by the absence of a screen sharing option in some instances.

"...But wasn't satisfying because of file sharing, screen capture from remote, SPI call, ticket system, more important custom theme...." Peer review by Akram Hasan S, CEO / Volunteer, Information Technology and Services

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41+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Nathan Hunsaker Associate Director of Technology and Data UVA	We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call. Testimonial By Nathan Hunsaker
Justin Jaksha VP of Marketing Remedy	Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews than any of our competitors in the area. Olark cert...ainly deserves some credit for that. Testimonial By Justin Jaksha
Justin Stone Regional Marketing and Leasing Specialist Landmark Properties	Whereas with Olark, [one of my properties] has had at least 10 to 15 leases who we’ve captured strictly from us messaging them on Olark when they come to our website. In my opinion, and company-wide, we see this as a huge success. Testimonial By Justin Stone

CUSTOMERS	TESTIMONIALS
Nathan Hunsaker Associate Director of Technology and Data UVA	We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call. Testimonial By Nathan Hunsaker
Justin Jaksha VP of Marketing Remedy	Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews than any of our competitors in the area. Olark cert...ainly deserves some credit for that. Testimonial By Justin Jaksha
Justin Stone Regional Marketing and Leasing Specialist Landmark Properties	Whereas with Olark, [one of my properties] has had at least 10 to 15 leases who we’ve captured strictly from us messaging them on Olark when they come to our website. In my opinion, and company-wide, we see this as a huge success. Testimonial By Justin Stone

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Seabury Non-Profit Organization Management	Non-Profit Organization Management	Case Study Seabury Learn how Seabury Academy saw Olark as a way to keep communicating with their community during the pandemic. Read More
Florida SouthWestern State College Education	Education	Case Study Florida SouthWestern State College Learn how FSW customized Olark to serve its students and faculty. Read More
Florida SouthWestern State College Education	Education	Case Study Florida SouthWestern State College Learn how FSW customized Olark to serve its students and faculty. Read More

Frequently Asked Questions(FAQ)

for Olark

What is Olark?

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

What is Olark used for?

Olark is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .