Olark: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Olark
Brand: Olark
Rating: 4.5 (4020 reviews)

4.5 5

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(4020)

Olark: Live Chat Software for Sales and Customer Support

App Partner

Olark Overview

Olark addresses the challenge of engaging website visitors by offering accessible live chat and chatbot software. It facilitates real-time communication for sales, marketing, and customer support teams. Olark's platform integrates practical AI to enhance interaction quality, ensuring that businesses can effectively respond to customer inquiries. The software supports multiple communication methods, making it adaptable to various business needs. Olark's design prioritizes accessibility, allowing seamless integration with existing systems. This tool is essential for businesses aiming to improve customer engagement and streamline support processes directly on their websites.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Olark.

Other use cases:

Customer Feedback Management
Collaboration
Contact List Management
Generation Of New Leads
Lead Engagement
Training & Onboarding
Workflow Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Olark.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Internal Communications
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Digital And Social Presence
Improve Stakeholder Relations
Build Brand Awareness

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Olark Use-Cases and Business Priorities: Customer Satisfaction Data

Olark works with different mediums / channels such as Chat. Website. and E-Mail.

Olark's features include Personalization, Alerts: Popups & Notifications, Widgets, etc. and Olark support capabilities include Email Support, Phone Support, Chat Support, etc. also Olark analytics capabilities include Analytics, and Custom Reports.

Reviews

"Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how ...moving forward, Olark will continue to be helpful once this all ends." - Leslie McCaffery

Olark, Helpcrunch, SurveyMethods, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

Popular Business Setting

for Olark

Top Industries

Education
Computer Software
Hospital & Health Care

Popular in

Small Business
Mid Market
Enterprise

Olark is popular in Education, Computer Software, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Olark Use Cases

How efficiently Does Olark manage your Engagement Management?

Olark enables businesses to engage with website visitors in real time through live chat. The system allows for follow-up communication with customers after the chat session ends. However, customization options for customer interactions are limited.

"...Olark is a cloud-hosted live chat system that enables companies to engage their customers on their website...." Peer review from Featured Customers

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What solutions does Olark provide for Helpdesk Management?

Olark provides basic help desk functionality through a simple chat interface, offering a cost-effective solution for handling customer inquiries. The chat functionality allows agents to interact with multiple customers simultaneously, reducing call center volume and lowering support costs. Olark's functionality is limited as it lacks full-blown help desk features and integration capabilities.

"...Olark provide a simplest helpdesk software for us...." Peer review by Kurt Y., Senior Web Developer, Information Technology and Services

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What makes Olark ideal for Communication Management?

Olark enables businesses to manage customer communication through live chat, enhancing customer experience by providing real-time support and answering questions directly on the website. The platform offers features such as automated messages, team management, real-time reporting, and searchable transcripts. Olark lacks predefined messages, interactions, and guest tracking, requiring manual management of customer inquiries.

"...so customers don't expect to send you an email...." Peer review by kevin k, owner

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What benefits does Olark offer for Customer Feedback Management?

Olark enables businesses to gather customer feedback through live chat interactions. It provides tools to track customer satisfaction, identify common inquiries, and enhance product and service offerings. Limitations exist in that the customer satisfaction survey functionality is limited to post-chat interactions.

"...Increasing conversion rates, reducing customer service emails and time, improving customer satisfaction with quick access to questions/answers...." Peer review by Administrator

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Why is Olark the best choice for Collaboration?

Olark enables collaboration and communication through its chat functionality, which includes a user-friendly interface. A key feature is screen sharing, which allows users to view and interact with the customer's screen, providing real-time support. Olark's collaboration features are limited by the absence of a screen sharing option in some instances.

"...Designers at Olark are highly collaborative with departments across our company. ..." Olark: Mobile Product Designer (contract)

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41+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Leslie McCaffery Admissions Director Seabury	Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how moving forward, Olark will continue to be helpful ...once this all ends. Testimonial By Leslie McCaffery
Nathan Hunsaker Associate Director of Technology and Data UVA	We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call. Testimonial By Nathan Hunsaker
Julie Bond Co-Founder Yoga Ed	Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. Testimonial By Julie Bond

CUSTOMERS	TESTIMONIALS
Leslie McCaffery Admissions Director Seabury	Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how moving forward, Olark will continue to be helpful ...once this all ends. Testimonial By Leslie McCaffery
Nathan Hunsaker Associate Director of Technology and Data UVA	We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call. Testimonial By Nathan Hunsaker
Julie Bond Co-Founder Yoga Ed	Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. Testimonial By Julie Bond

Case Studies

Education

CASE STUDY The Career Center at University of Virginia

The Career Center at the University of Virginia needed a way to reach students for career guidance without adding stress. The center was located far from most students, making visits difficult. They ...chose Olark for its simplicity and ease of use. Olark's features like co-browsing and chat routing helped advisors assist students efficiently. Within the first month, over 30 advisors used Olark, logging almost 400 chats. Olark accounted for up to half of the center's one-on-one student engagements.

Education

CASE STUDY Yoga Ed

Yoga Ed uses Olark to engage customers and reduce emails by 50%. They provide online training for teachers globally. Olark's features like chat routing and automated greetings help them connect with ...customers. They also use Salesforce integration to manage customer profiles. Live chat helps them make business decisions and improve B2B sales.

Government Administration

CASE STUDY Vancouver, Canada’s 311 center

The City of Vancouver's 311 center used Olark live chat to handle service requests. Initially, they used it for an elections project, then expanded it for a vacancy tax policy. The chat became popula...r with both customers and agents. They saw a 100% increase in chat volume monthly, reaching 5,000 interactions. Olark's features like reporting and pre-chat surveys helped improve service. The chat now handles 10% of daily inquiries, modernizing their customer service approach.

Manufacturing

CASE STUDY Palmer Johnson Power Systems (PJ Power)

Palmer Johnson Power Systems (PJ Power) wanted to enter the e-commerce space and noticed competitors using live chat. They chose Olark live chat for its features and Salesforce integration. PJ Power ...saw sales grow from $1,830 in January to $103,075 in June. They averaged 250 chats per month, with a peak of 282 in June. Olark's features like Shortcuts and Groups helped streamline customer service, leading to over $258K in sales in six months.

CASE STUDY VPS Underfloor Heating

VPS Underfloor Heating uses Olark live chat to help customers. They are a small company in Scotland. They use Olark to answer simple questions quickly. This frees up time for more important calls. Th...ey also use the Cart Saver feature to see customer carts in real-time. This helps them offer discounts and close sales. They saw fewer phone calls and emails after using Olark.

Education

CASE STUDY Zack Academy

Zack Academy used Olark to improve customer service. They saw 4.5 times more conversions with live chat. Their team is small but efficient. They handle 70% sales and 30% customer service through chat.... Olark helped them scale without growing their team.

Frequently Asked Questions(FAQ)

for Olark

What is Olark?

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

What is Olark used for?

Olark is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .