Onbase by Hyland Overview

OnBase by Hyland unites critical systems and information for managing content, processes, and cases. It serves as a comprehensive content services platform.

Use Cases

Customers recommend Workflow Management, Content Management, Sales Document Management, as the business use cases that they have been most satisfied with while using Onbase by Hyland.

Other use cases:

  • Helpdesk Management
  • Customer Case Management
  • Training & Onboarding
  • Campaign Management
  • Collaboration
  • Billing And Invoice Management
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Onbase by Hyland.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Manage Risk
See all business priorities See less business priorities

Onbase by Hyland Use-Cases and Business Priorities: Customer Satisfaction Data

Onbase by Hyland works with different mediums / channels such as Phone Calls.

Onbase by Hyland's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and Onbase by Hyland support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Onbase by Hyland analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our OnBase system has assisted with getting better billing accuracy. Before OnBase, our billing process was manual and complicated. Our workflows are now simpler and more accurate. They’re less error-prone, too." - Carl Fravel

Onbase by Hyland, DocuWare, Document Locator, Revver, PairSoft, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Onbase by Hyland

Top Industries

  • Government Administration
  • Transportation/Trucking/Railroad
  • Manufacturing

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Onbase by Hyland is popular in Government Administration, Transportation/Trucking/Railroad, and Manufacturing and is widely used by Enterprise, Mid Market, and Large Enterprise.

Onbase by Hyland Customer wins, Customer success stories, Case studies

How efficiently Does Onbase by Hyland manage your Workflow Management?

How efficiently Does Onbase by Hyland manage your Content Management?

How does Onbase by Hyland address your Sales Document Management Challenges?

How does Onbase by Hyland facilitate Helpdesk Management?

What makes Onbase by Hyland ideal for Customer Case Management?

11 buyers and buying teams have used Cuspera to assess how well Onbase by Hyland solved their Content Management Systems needs. Cuspera uses 1375 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

Carl Fravel

Director of information systems and knowledge management

Canal Barge

Our OnBase system has assisted with getting better billing accuracy. Before OnBase, our billing process was manual and complicated. Our workflows are now simpler and more accurate. They’re less error-prone, too. Testimonial By Carl Fravel
Onbase by Hyland testimonial

Sean Lemon

National project manager

UFP

Usually what comes up in our discussions is an Access database or spreadsheets managed by many people. When I hear that, I think OnBase. Testimonial By Sean Lemon
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West

OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts
CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

Carl Fravel

Director of information systems and knowledge management

Canal Barge

Our OnBase system has assisted with getting better billing accuracy. Before OnBase, our billing process was manual and complicated. Our workflows are now simpler and more accurate. They’re less error-prone, too. Testimonial By Carl Fravel
Onbase by Hyland testimonial

Sean Lemon

National project manager

UFP

Usually what comes up in our discussions is an Access database or spreadsheets managed by many people. When I hear that, I think OnBase. Testimonial By Sean Lemon
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West

OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts
 

Garney expands its use of Hyland OnBase to accelerate HR transformation

Garney has expanded its use of Hyland OnBase, integrating it with SAP SuccessFactors to enhance HR operations. This move aims to modernize Garney's HR content infrastructure, centralize employee cont...ent, and improve operational efficiency. The integration supports Garney's HR transformation by providing secure, cloud-native content services that streamline processes and enable future innovation.

Read on →

Liberty Mutual Insurance - Insurance - Insurance

Alfresco Content Services helped Liberty Mutual Insurance save $21 million in five years. The company wanted to reduce paper use and improve global collaboration. Their old document management system...s were slow and siloed. Hyland delivered a cloud-based content management solution on AWS. This made it easier for teams worldwide to access files and meet compliance needs.

Read on →

Mintel - Information Services - Information Services

Hyland's Alfresco platform helped Mintel replace over 10 separate content management systems with one unified solution. Mintel, a global market intelligence agency, faced challenges managing massive ...volumes of content across legacy systems. With Alfresco, they centralized content creation, management, and publishing. This digital transformation began with their long-form content reports, streamlining processes and improving efficiency. The new system made it easier to find and manage content, supporting Mintel's growth.

Read on →

A regional community hospital in South Carolina - Hospital & Health Care - Hospital & Health Care

Hyland helped a regional community hospital in South Carolina reduce system sprawl after major expansion. The hospital had nine separate Allscripts EMR systems with over 25 million patient documents ...across 29 practices. After moving to Epic via Community Connect, they needed to centralize all legacy documents and data. Hyland provided a solution to convert and consolidate documents, images, and metadata into one central repository, improving information access and supporting better healthcare delivery.

Read on →

ASEFA - Insurance - insurance

Alfresco Content Services helped ASEFA automate its quotation process. ASEFA faced slow response times and scattered documents. The new solution centralized document management and automated workflow...s. ASEFA increased its quotation processing capacity by 150%. Document duplication dropped and process control improved. Customer response times are now faster and errors are fewer.

Read on →

Axxess International Inc. - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Hyland OnBase helped Axxess International Inc., a freight forwarder and customs broker with over 170 employees, improve process efficiency during the pandemic. The company faced challenges with remot...e work and document integration. Hyland's content management solution enabled better process management and business continuity. Axxess International chose to invest in technology to support growth and remote operations. The solution streamlined accounts payable and document handling for the team.

Read on →

Hyland OnBase Workflow Automation

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Frequently Asked Questions(FAQ)

for Onbase by Hyland

What is Onbase by Hyland?

Onbase by Hyland is a single enterprise content management software designed to provide a centralized and secure location for critical business content. it provides tools to improve the ability to capture, integrate, access, measure and secure electronic and paper content. It helps to increase productivity, deliver excellent customer service and reduce risk across entire enterprise

The key features of OnBase include management of enterprise content, file sync and share, enterprise-level search and application development. Its case management and business process management tools allow users to manage unstructured work and structured repeatable processes; the enterprise search module provides content discovery and output technology to discover content across repositories, SharePoint, email systems, network shares, intranets, extranets, websites, databases, social media and more.

OnBase centralizes important business content in one secure location and then delivers relevant information to the user when they need it, wherever they are. OnBase solutions can include mobile access, integrate with user applications and be deployed in the cloud- all on a secure platform.

What is Onbase by Hyland used for?

Onbase by Hyland is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Content Management and Sales Document Management .

What are the top features of Onbase by Hyland?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of Onbase by Hyland.

Who uses Onbase by Hyland?

Onbase by Hyland is used by Government Administration, Transportation/Trucking/Railroad and Manufacturing among other industries.

What are Onbase by Hyland alternatives?

DocuWare, Document Locator, Revver and PairSoft are popular alternatives for Onbase by Hyland.

Where is Onbase by Hyland located?

Onbase by Hyland is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Onbase by Hyland for workflow management and content management

Onbase by Hyland Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.35/5

Read Reviews (15)
Custom Reports

4.31/5

Read Reviews (118)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.35/5

Read Reviews (15)
Custom Reports

4.31/5

Read Reviews (118)

Software Failure Risk Guidance

?

for Onbase by Hyland

Overall Risk Meter

Low Medium High

Top Failure Risks for Onbase by Hyland

Hyland Software, Inc News

Executive

Hyland appoints Lubor Ptacek as Senior Vice President of Product Marketing

Hyland has appointed Lubor Ptacek as Senior Vice President of Product Marketing. Ptacek will lead the company's global product marketing strategy, focusing on positioning Hyland's AI-native technologies. With over two decades of experience in enterprise software marketing, Ptacek aims to enhance Hyland's market impact and drive growth.

Executive

Hyland appoints Kumaran Sasikanthan as Managing Director, India and ...

Hyland has appointed Kumaran Sasikanthan as Managing Director, India, and Senior Vice President of Engineering. Sasikanthan will lead Hyland's India operations and global OnBase and Perceptive Content engineering teams. His role underscores Hyland's focus on innovation and growth in India, enhancing global collaboration and engineering capabilities.

Executive

Hyland Names Kumaran Sasikanthan as Managing Director, India and Senior ...

Hyland has appointed Kumaran Sasikanthan as Managing Director, India, and Senior Vice President of Engineering. Sasikanthan will lead Hyland's India operations and global engineering teams for OnBase and Perceptive Content. This move underscores Hyland's commitment to innovation and growth in India, leveraging Sasikanthan's extensive experience in scaling global engineering organizations.

Executive

Hyland appoints Kumaran Sasikanthan as MD India

Hyland has appointed Kumaran Sasikanthan as Managing Director, India, and Senior Vice President of Engineering. With over 25 years of experience, Sasikanthan will lead Hyland's India operations and global engineering teams. His role underscores Hyland's commitment to innovation and growth in India, focusing on enhancing engineering capabilities and customer service.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A