Qualtrics Customer Experience Overview
Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics Customer Experience.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics Customer Experience.
Qualtrics Customer Experience Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics Customer Experience works with different mediums / channels such as Website.
Qualtrics Customer Experience's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Qualtrics Customer Experience support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Qualtrics Customer Experience analytics capabilities include Analytics, and Custom Reports.
Reviews
"Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it" - Jeffrey Woods
Qualtrics Customer Experience, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics Customer Experience
Top Industries
- Education
- Research
- Computer Software
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Qualtrics Customer Experience is popular in Education, Research, and Computer Software and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Qualtrics Customer Experience Use Cases
What solutions does Qualtrics Customer Experience provide for Collecting Feedback?
What makes Qualtrics Customer Experience ideal for Engaging Conversational Surveys?
What benefits does Qualtrics Customer Experience offer for Helpdesk Management?
How does Qualtrics Customer Experience address your Market Research Challenges?
37+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Customer Experience solved their Customer Feedback Management needs. Cuspera uses 3530 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
|
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood |
|
|
The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeffrey Woods National Patient Experience Manager Healthscope |
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
|
Steve Lockwood Head of Insights and Marketing Analytics Finder |
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood |
|
Allianz |
The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Media Production
|
Media Production |
CASE STUDY VRTRead More |
|
Retail
|
Retail |
CASE STUDY ChalhoubRead More |
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|
NA |
Case Study Yamaha CorporationRead More |
Video
Future of Customer Experience Qualtrics Webinar Snippet
Frequently Asked Questions(FAQ)
for Qualtrics Customer Experience
What is Qualtrics Customer Experience?
Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.
With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.
Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
What is Qualtrics Customer Experience used for?
What are the top features of Qualtrics Customer Experience?
Who uses Qualtrics Customer Experience?
What are Qualtrics Customer Experience alternatives?
Where is Qualtrics Customer Experience located?
Peers used Qualtrics Customer Experience for Collecting feedback and Engaging conversational surveys
Qualtrics Customer Experience Competitors
Qualtrics Customer Experience Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
Qualtrics Customer Experience Integrations
Qualtrics Customer Experience integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics Customer Experience
Software Failure Risk Guidance
?for Qualtrics Customer Experience
Overall Risk Meter
Top Failure Risks for Qualtrics Customer Experience
Qualtrics, LLC News
State Board of Education, Qualtrics partnering to transform K-12 education - Yahoo
The State Board of Education is partnering with Qualtrics to transform K-12 education.
Qualtrics Introduces New Market Intelligence Capabilities
Qualtrics has introduced new market intelligence capabilities, enhancing its offerings in data management and analytics.
Qualtrics bets its new 'empathetic' AI agents can fix customer service - ZDNet
Qualtrics introduces new AI agents designed to enhance customer service through empathy.
Qualtrics, LLC Feeds
Qualtrics announces Rachita Sundar as new Chief Financial Officer - PR Newswire
Qualtrics has named Rachita Sundar as their new Chief Financial Officer.
Qualtrics President & COO Brian Stucki - Silicon Slopes
Qualtrics President and COO Brian Stucki is mentioned in relation to Silicon Slopes, highlighting his role at the company.
Qualtrics, LLC Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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How does Qualtrics Customer Experience facilitate Social Media Analytics?