Qualtrics Customer Experience Overview

Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics Customer Experience.

Other use cases:

  • Market Research
  • Social Media Analytics
  • Customise Loyalty Program
  • Training & Onboarding
  • Products & Pricelist Management
  • Product Marketing
  • Campaign Management
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics Customer Experience.

Other priorities:

  • Grow Market Share
  • Improve ROI
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve Product Experience
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
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Qualtrics Customer Experience Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Customer Experience works with different mediums / channels such as Website.

Qualtrics Customer Experience's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Qualtrics Customer Experience support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Qualtrics Customer Experience analytics capabilities include Analytics, and Custom Reports.

Reviews

"Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it" - Jeffrey Woods

Qualtrics Customer Experience, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Customer Experience

Top Industries

  • Education
  • Research
  • Computer Software

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Qualtrics Customer Experience is popular in Education, Research, and Computer Software and is widely used by Enterprise, Large Enterprise, and Mid Market.

Qualtrics Customer Experience Customer wins, Customer success stories, Case studies

How does Qualtrics Customer Experience address your Collecting Feedback Challenges?

Why is Qualtrics Customer Experience the best choice for Engaging Conversational Surveys?

What benefits does Qualtrics Customer Experience offer for Helpdesk Management?

What Are the key features of Qualtrics Customer Experience for Market Research?

What benefits does Qualtrics Customer Experience offer for Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Customer Experience solved their Customer Feedback Management needs. Cuspera uses 3530 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Qualtrics Customer Experience testimonial

Jeffrey Woods

National Patient Experience Manager

Healthscope
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods
Qualtrics Customer Experience testimonial

Steve Lockwood

Head of Insights and Marketing Analytics

Finder
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood
Qualtrics Customer Experience testimonial

Allianz
The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz
CUSTOMERS TESTIMONIALS
Qualtrics Customer Experience testimonial

Jeffrey Woods

National Patient Experience Manager

Healthscope
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods
Qualtrics Customer Experience testimonial

Steve Lockwood

Head of Insights and Marketing Analytics

Finder
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood
Qualtrics Customer Experience testimonial

Allianz
The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz
 

David Jones seeks 360 - degree customer view from unified data

David Jones is utilizing Qualtrics to enhance its customer experience by collecting and acting on customer feedback. This initiative is part of a broader strategy to create a unified, 360-degree view... of customers, integrating feedback with operational data from Snowflake. This approach aims to improve personalization in marketing efforts and enrich data on online user behavior.

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Singapore Airlines Enhances Customer Experience Analytics with Qualtrics - MarTech Cube

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. By using Qualtrics' solutions, Singapore Airlines aims to improve the collection, processing, and analysi...s of customer feedback across multiple channels. This three-year agreement will leverage advanced analytics and AI to gain deeper insights into customer preferences and concerns, ultimately enhancing the customer journey.

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iTWire - Singapore Airlines Enhances Customer Experience Analytics with Qualtrics

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. The three-year agreement involves using Qualtrics' solutions to improve the collection and analysis of cu...stomer feedback, leveraging advanced analytics and AI. This collaboration aims to provide deeper insights into customer preferences and enhance the overall travel experience.

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Tufts Medicine - Hospital & Health Care

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating. They expanded surveys in nine languages and improved data accessibil...ity. They now respond quickly to patient feedback.

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Microsoft - Information Technology And Services

Microsoft used Qualtrics to manage its MySkills4Afrika program. The program connects 130,000 Microsoft volunteers with African startups and organizations. Qualtrics helped Microsoft match volunteers ...to projects and collect real-time feedback. 86% of beneficiaries said the program made a sustainable difference. 98% of assignments supported Microsoft’s business goals. 97% of employees saw leadership growth. Microsoft impacted 2 million lives and achieved 86% program satisfaction.

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JetBlue - Hospitality

Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place. This let JetBlue find what mattered most to passengers an...d act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.

Read on →

Future of Customer Experience Qualtrics Webinar Snippet

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Frequently Asked Questions(FAQ)

for Qualtrics Customer Experience

What is Qualtrics Customer Experience?

Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.

With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.

Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.

What is Qualtrics Customer Experience used for?

Qualtrics Customer Experience is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Qualtrics Customer Experience?

Embedded survey forms, Dashboard and Personalization are some of the top features of Qualtrics Customer Experience.

Who uses Qualtrics Customer Experience?

Qualtrics Customer Experience is used by Education, Research and Computer Software among other industries.

What are Qualtrics Customer Experience alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Qualtrics Customer Experience.

Where is Qualtrics Customer Experience located?

Qualtrics Customer Experience is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Customer Experience for Collecting feedback and Engaging conversational surveys

Qualtrics Customer Experience Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (10)
Analytics

4.50/5 ★

Read Reviews (178)
Custom Reports

3.68/5 ★

Read Reviews (497)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (10)
Analytics

4.50/5 ★

Read Reviews (178)
Custom Reports

3.68/5 ★

Read Reviews (497)

Software Failure Risk Guidance

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for Qualtrics Customer Experience

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Customer Experience

Qualtrics, LLC​ News

Executive

Qualtrics Appoints Jason Maynard as Chief Executive Officer

Qualtrics has appointed Jason Maynard as its new CEO. Maynard, previously at Oracle, brings extensive experience in scaling software businesses. He will lead Qualtrics as it enhances its AI-driven solutions, aiming to deepen customer understanding and improve experience management. This leadership change coincides with Qualtrics' ongoing AI investments and a pending acquisition of Press Ganey.

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Executive

Qualtrics Appoints Jason Maynard as Chief Executive Officer - PR Newswire

Qualtrics has appointed Jason Maynard as its new CEO. Maynard, a seasoned executive with experience from Oracle and NetSuite, will lead the company as it scales its AI investments and enhances its experience management solutions. This leadership change aligns with Qualtrics' focus on AI-driven innovation to improve customer and employee experiences.

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Partnership

ROI Rocket and Qualtrics Partner to Deliver Faster, More Scalable B2B Research with Synthetic Data

Qualtrics and ROI Rocket have formed a partnership to enhance B2B research using synthetic data. ROI Rocket will integrate Qualtrics' Edge Audiences for synthetic AI models, combining verified human panels with AI-generated responses. This collaboration aims to provide faster, scalable insights for market research, benefiting clients like Dollar Shave Club and Booking.com.

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M&A

Healthcare DealmakersSamaritan joining MultiCare; Qualtrics drops billions on Press Ganey and more

Qualtrics, a customer survey software maker, plans to acquire healthcare market research firm Press Ganey Forsta for $6.75 billion. This acquisition aims to integrate Qualtrics' AI capabilities with Press Ganey's data and healthcare expertise to create new tools and services. The deal involves a mix of cash and equity and is expected to close in the coming months.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C