Qualtrics Overview
Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.
Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc. and Qualtrics support capabilities include Phone Support, AI Powered, Email Support, etc. also Qualtrics analytics capabilities include Analytics, and Custom Reports.
Reviews
"With our annual survey, we only find out about dissatisfied customers when it’s too late. This damages customer relationships and, over time, we risk losing them." - Abdul Dezkam
Qualtrics, SurveyMonkey, Qualtrics CoreXM, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics
Top Industries
- Education
- Research
- Management Consulting
Popular in
- Enterprise
- Large Enterprise
- Small Business
Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.
Comprehensive Insights on Qualtrics Use Cases
What solutions does Qualtrics provide for Customer Feedback Management?
How does Qualtrics address your Engagement Management Challenges?
How does Qualtrics facilitate Helpdesk Management?
What makes Qualtrics ideal for Market Research?
What solutions does Qualtrics provide for Onboarding?
71+ more Business Use Cases
314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
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With our annual survey, we only find out about dissatisfied customers when it’s too late. This damages customer relationships and, over time, we risk losing them. Testimonial By Abdul Dezkam |
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Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app. Testimonial By Jackie Mccarry |
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The speed, breadth, and agility of the Qualtrics Experience Management Platform helps Chobani deliver a great customer experience from start to finish. Testimonial By Maria Voronina |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Abdul Dezkam Lead Insights Specialist Grundfos |
With our annual survey, we only find out about dissatisfied customers when it’s too late. This damages customer relationships and, over time, we risk losing them. Testimonial By Abdul Dezkam |
|
Jackie Mccarry Digital Research Lead Virgin Media |
Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app. Testimonial By Jackie Mccarry |
|
Maria Voronina Senior Brand Manager Chobani |
The speed, breadth, and agility of the Qualtrics Experience Management Platform helps Chobani deliver a great customer experience from start to finish. Testimonial By Maria Voronina |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Food & Beverages
|
Food & Beverages |
CASE STUDY ChobaniRead More |
|
NA |
Case Study YamahaRead More |
|
Food & Beverages
|
Food & Beverages |
CASE STUDY ChobaniRead More |
Video
Qualtrics Consumer Trends 2024 Webinar Snippet
Frequently Asked Questions(FAQ)
for Qualtrics
What is Qualtrics?
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.
Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.
What is Qualtrics used for?
What are the top features of Qualtrics?
Who uses Qualtrics?
What are Qualtrics alternatives?
Where is Qualtrics located?
Peers used Qualtrics for customer feedback management and engagement management
Qualtrics Competitors
Qualtrics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
Qualtrics Integrations
Qualtrics integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics
Software Failure Risk Guidance
?for Qualtrics
Overall Risk Meter
Top Failure Risks for Qualtrics
Qualtrics, LLC​ News
Jollibee chooses Qualtrics to predict, anticipate customer needs with AI-powered solutions
Jollibee selects Qualtrics to enhance customer experience using AI-powered solutions for feedback collection and analytics to address market opportunities and friction points.
Jollibee Partners with Qualtrics to Boost Customer Experience - QSR Magazine
Jollibee partners with Qualtrics to enhance customer experience.
Qualtrics Named a Leader in Customer Feedback Management Platforms - Kilgore News Herald
Qualtrics is recognized as a leader in customer feedback management platforms by Kilgore News Herald.
Qualtrics, LLC​ Feeds
Qualtrics announces Rachita Sundar as new Chief Financial Officer - PR Newswire
Qualtrics has named Rachita Sundar as their new Chief Financial Officer.
Qualtrics President & COO Brian Stucki - Silicon Slopes
Qualtrics President and COO Brian Stucki is mentioned in relation to Silicon Slopes, highlighting his role at the company.
Qualtrics, LLC​ Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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