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QuestionPro Survey: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: QuestionPro Survey
Brand: QuestionPro Survey
Rating: 4.34 (4229 reviews)

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4229)

Free Online Community Software Platform | QuestionPro

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QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

Collect Reviews & Rating
Gather Business Intelligence
Customer Success Management
Social Media Analytics
Communication Management
Collaboration
Contact List Management

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Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

Measure Employee Experience
Assess Risk Exposure

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QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"QuestionPro provides a user-friendly and stream-lined approach to survey creation. Its unique, multi-faceted feature set enhances our research in behavioral science by allowing our research team to collect richer data to analyze. Collecting this typ...e of data with other free survey software offered on the web would have been impossible!" - Candice L. Odgers

QuestionPro Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

Research
Education
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on QuestionPro Survey Use Cases

What benefits does QuestionPro Survey offer for Feedback Survey?

QuestionPro allows users to create surveys with various question types, including drop-down menus, Net Promoter Score (NPS), and multiple choice questions. The platform also offers comprehensive reporting capabilities to track customer satisfaction and provides a simple interface to manage survey creation and distribution. Limitations include recruiting and the inability to create a pool of potential recipients.

"...That they should use Surveypockets to explore limitless offers when t comes to customer feedback...." Peer review by Farouq D., Sales Head

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What solutions does QuestionPro Survey provide for Market Research?

The platform provides comprehensive tools to conduct various market research projects. Basic features essential for market research are readily available. The platform's effectiveness relies on the validity of the survey data.

"...QuestionPro has the breadth and depth of tools that a marketing researcher needs to do his job...." Testimonial by Nino Ninov, Director of Market Research & Analysis, Fairfield Language Technologies

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How can QuestionPro Survey optimize your Customer Engagement Management Workflow?

How can QuestionPro Survey optimize your Collect Reviews & Rating Workflow?

How does QuestionPro Survey facilitate Gather Business Intelligence?

22+ more Business Use Cases

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Candice L. Odgers Professor of Psychology & Social Behavior University of California, Irvine	QuestionPro provides a user-friendly and stream-lined approach to survey creation. Its unique, multi-faceted feature set enhances our research in behavioral science by allowing our research team to collect richer data to analyze. Collecting this type of data with other free survey software offered ...on the web would have been impossible! Testimonial By Candice L. Odgers
Domnic Jones Principal UX Specialist iRobot	We use QuestionPro Audience to get quick answers to complicated questions regarding consumers, our brand and our markets. QuestionPro Audience's expert support helps us launch surveys on a very short notice, & the online dashboard helps us easily analyze responses and visualize the results. Testimonial By Domnic Jones
Jennifer Stone Simmons Communications and Technology Director SCACPA	QuestionPro's non-profit waiver has allowed us to use their program at no cost, which has been a great advantage for us. The system is extremely easy to use. We would encourage any and all non-profit organizations to take advantage of what QuestionPro has to offer. Testimonial By Jennifer Stone Simmons

CUSTOMERS	TESTIMONIALS
Candice L. Odgers Professor of Psychology & Social Behavior University of California, Irvine	QuestionPro provides a user-friendly and stream-lined approach to survey creation. Its unique, multi-faceted feature set enhances our research in behavioral science by allowing our research team to collect richer data to analyze. Collecting this type of data with other free survey software offered ...on the web would have been impossible! Testimonial By Candice L. Odgers
Domnic Jones Principal UX Specialist iRobot	We use QuestionPro Audience to get quick answers to complicated questions regarding consumers, our brand and our markets. QuestionPro Audience's expert support helps us launch surveys on a very short notice, & the online dashboard helps us easily analyze responses and visualize the results. Testimonial By Domnic Jones
Jennifer Stone Simmons Communications and Technology Director SCACPA	QuestionPro's non-profit waiver has allowed us to use their program at no cost, which has been a great advantage for us. The system is extremely easy to use. We would encourage any and all non-profit organizations to take advantage of what QuestionPro has to offer. Testimonial By Jennifer Stone Simmons

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
The Martin Agency	NA	Case Study The Martin Agency Quantitative Consumer Insights Solutions at The Martin Agency Read More
Thales	NA	Case Study Thales A leading In-Flight Entertainment solutions provider conducts online surveys for airlines to collect data and improve customer experience. Read More
Dusseldorf Marketing	NA	Case Study Dusseldorf Marketing Learn how Dusseldorf Marketing uses QuestionPro for customer experience management, event surveys and panel studies. Read More

Video

The online survey software for efficient research

Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .