Home Customer Feedback Management QuestionPro Survey

QuestionPro Survey: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: QuestionPro Survey
Brand: QuestionPro Survey
Rating: 4.34 (4229 reviews)

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4229)

Free Online Community Software Platform | QuestionPro

AI Powered

App Partner

QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

Collect Reviews & Rating
Gather Business Intelligence
Customer Success Management
Social Media Analytics
Communication Management
Collaboration
Contact List Management

See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

Measure Employee Experience
Assess Risk Exposure

See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"The QuestionPro team since starting with our Atlanta market last year and now expanding to company-wide projects. Yogesh has done an amazing job at finding the right research solutions for what we're aiming to achieve with each project. This has def...initely helped us to be more responsive to the research needs of our company and have a valuable impact on ongoing business decisions." - Amanda

QuestionPro Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

Research
Education
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on QuestionPro Survey Use Cases

How can QuestionPro Survey optimize your Feedback Survey Workflow?

QuestionPro allows users to create surveys with various question types, including drop-down menus, Net Promoter Score (NPS), and multiple choice questions. The platform also offers comprehensive reporting capabilities to track customer satisfaction and provides a simple interface to manage survey creation and distribution. Limitations include recruiting and the inability to create a pool of potential recipients.

"...As a result of our website customer satisfaction surveys and analysis, we have been able to make some impactful changes to the website...." Case Study Kohler

Read Reviews

How can QuestionPro Survey optimize your Market Research Workflow?

The platform provides comprehensive tools to conduct various market research projects. Basic features essential for market research are readily available. The platform's effectiveness relies on the validity of the survey data.

"...QuestionPro has the breadth and depth of tools that a marketing researcher needs to do his job...." Testimonial by Nino Ninov, Director of Market Research & Analysis, Fairfield Language Technologies

Read Reviews

How can QuestionPro Survey optimize your Customer Engagement Management Workflow?

How can QuestionPro Survey optimize your Collect Reviews & Rating Workflow?

What Are the key features of QuestionPro Survey for Gather Business Intelligence?

22+ more Business Use Cases

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Amanda White Director of Research Tegna	The QuestionPro team since starting with our Atlanta market last year and now expanding to company-wide projects. Yogesh has done an amazing job at finding the right research solutions for what we're aiming to achieve with each project. This has definitely helped us to be more responsive to the res...earch needs of our company and have a valuable impact on ongoing business decisions. Testimonial By Amanda
Neharika Vohra Professor, Organizational Behavior Area, Indian Institute of Management	I have used QuestionPro on three different occasions. On each occasion I had multiple questions in multiple formats and it was sent to more than 500 respondents. We found QuestionPro reliable and consistent in the various aspects of questionnaire administration-creating the questionnaire in the des...ired format, providing access to the respondents, collecting data at the backend, and then collating it. I think QuestionPro is a powerful tool for every researcher and management professional. Testimonial By Neharika Vohra
Nino Ninov Director of Market Research & Analysis Fairfield Language Technologies	I have used QuestionPro extensively for the last two years doing research first for the Marine Corps and now for Fairfield Language Technologies. The best thing about QuestionPro is that I can do almost anything I could possibly want to do with my surveys: from basic but vital things like having th...e right questionnaire format to creating reports, tracking response, inserting more sophisticated analytical tools like conjoint, etc. QuestionPro has the breadth and depth of tools that a marketing researcher needs to do his job. They are also constantly innovating adding new capabilities and expanding their services. QuestionPro is definitely a very good value for the money. Testimonial By Nino Ninov

CUSTOMERS	TESTIMONIALS
Amanda White Director of Research Tegna	The QuestionPro team since starting with our Atlanta market last year and now expanding to company-wide projects. Yogesh has done an amazing job at finding the right research solutions for what we're aiming to achieve with each project. This has definitely helped us to be more responsive to the res...earch needs of our company and have a valuable impact on ongoing business decisions. Testimonial By Amanda
Neharika Vohra Professor, Organizational Behavior Area, Indian Institute of Management	I have used QuestionPro on three different occasions. On each occasion I had multiple questions in multiple formats and it was sent to more than 500 respondents. We found QuestionPro reliable and consistent in the various aspects of questionnaire administration-creating the questionnaire in the des...ired format, providing access to the respondents, collecting data at the backend, and then collating it. I think QuestionPro is a powerful tool for every researcher and management professional. Testimonial By Neharika Vohra
Nino Ninov Director of Market Research & Analysis Fairfield Language Technologies	I have used QuestionPro extensively for the last two years doing research first for the Marine Corps and now for Fairfield Language Technologies. The best thing about QuestionPro is that I can do almost anything I could possibly want to do with my surveys: from basic but vital things like having th...e right questionnaire format to creating reports, tracking response, inserting more sophisticated analytical tools like conjoint, etc. QuestionPro has the breadth and depth of tools that a marketing researcher needs to do his job. They are also constantly innovating adding new capabilities and expanding their services. QuestionPro is definitely a very good value for the money. Testimonial By Nino Ninov

Case Studies

CASE STUDY Evolve Research

Evolve Research needed a cost-effective research solution that offered customization, advanced capabilities, and quality service. They wanted a platform to support complex and simple survey methodolo...gies, improve reporting times, and deliver better client insights. QuestionPro provided a solution with advanced tools like MaxDiff analysis, custom logic, and segmentation, along with strong customer support. This helped Evolve streamline research processes and maintain a flexible approach to projects.

Food & Beverages

CASE STUDY HelloFresh

HelloFresh needed a market research tool to support agile and decentralized research. They chose QuestionPro to allow different departments to conduct projects quickly and independently. The challeng...e was to find a platform that was intuitive for all stakeholders and maintained data quality. QuestionPro's solutions helped HelloFresh manage these challenges effectively.

CASE STUDY Danebury Research

Danebury Research is a global market research company in the UK. They work with PR and communication industries to provide reliable data. They use QuestionPro's research solutions to deliver high-qua...lity data. This helps them produce global industry reports. They manage large-scale projects with up to 16,000 respondents. They ensure a 14-day turnaround for important projects.

Design

CASE STUDY Turkington Martin

Turkington Martin, a landscape architecture firm, used QuestionPro's survey platform to gather feedback for new residential sites during COVID-19. They needed a user-friendly platform for real-time i...nsights to enhance consultations. The platform helped them produce site plan graphics and 3D renders, aiding the planning process. Surveys were distributed by others, but Turkington Martin received the information directly, which was crucial for their needs.

The online survey software for efficient research

Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .