SmartAction Overview
Capacity's Intelligent Virtual Agents streamline customer interactions by reducing wait times and enhancing responsiveness. These AI-driven agents deliver instant answers and perform smart actions, improving customer satisfaction and loyalty. With capabilities such as AI-powered SMS and faster call resolutions, businesses can maintain brand reputation and regain control of communication channels. Trusted by over 19,000 organizations, this solution supports efficient self-service, leading to happier customers and more efficient support workflows.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using SmartAction.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using SmartAction.
SmartAction Use-Cases and Business Priorities: Customer Satisfaction Data
SmartAction works with different mediums / channels such as Phone Calls. Omnichannel. Promotions etc.
SmartAction's features include Personalization, Rewards, Gamification, etc. and SmartAction support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also SmartAction analytics capabilities include Analytics, and Custom Reports.
Reviews
"We knew we needed experts for Conversational AI, which is why we partnered with SmartAction." - Tiffany Anderson
SmartAction, Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot, SmatBot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
SmartAction's AI-powered virtual agents assist customers effectively over voice, chat, and text. They emulate the performance of top live agents.
Popular Business Setting
for SmartAction
Top Industries
- Consumer Services
Popular in
- Enterprise
SmartAction is popular in Consumer Services, and is widely used by Enterprise,
Comprehensive Insights on SmartAction Use Cases
How can SmartAction optimize your Helpdesk Management Workflow?
How can SmartAction enhance your Customer Feedback Management process?
How does SmartAction facilitate Engagement Management?
What makes SmartAction ideal for Order Management?
How does SmartAction facilitate Rating And Review Management?
19+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well SmartAction solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe |
|
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tiffany Anderson Director CX Process/Initiatives Purchasing Power |
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
Tim Harpe Director of Customer Operations DSW |
SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe |
|
Aarde Cosseboom Director GMS Technology TechStyle Fashion Group |
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
Case Studies
Case Study Brightree
CASE STUDY DSW Shoe Warehouse
Case Study AAA
Case Study Penske
Case Study Choice Hotels
CASE STUDY DSW Shoe Warehouse
Video
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Frequently Asked Questions(FAQ)
for SmartAction
What is SmartAction?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is SmartAction used for?
What are the top features of SmartAction?
What are SmartAction alternatives?
Where is SmartAction located?
Peers used SmartAction for helpdesk management and customer feedback management
SmartAction Competitors
SmartAction Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for SmartAction
Overall Risk Meter
Top Failure Risks for SmartAction
SmartAction LLC Profile
Company Name
SmartAction LLC
Company Website
//smartaction.aiHQ Location
300 Continental Blvd. Suite 350 El Segundo, CA 90245, US
Employees
51-100
Social
Financials
PRIVATE
