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SurveySparrow NPS: Use-Cases, Insights and Reviews | 2025 Cuspera

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Survey Platform that turn customers into Promoters.

SurveySparrow NPS Overview

SurveySparrow-NPS helps identify loyal customers and their willingness to recommend the brand. An NPS score can be found with SurveySparrow today.

Use Cases

Customers recommend Customer Feedback Management, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using SurveySparrow NPS.

Other use cases:

Helpdesk Management
Social Media Management
Workflow Management
Sending & Publishing Communications
White-Labeled Surveys
Generation Of New Leads
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using SurveySparrow NPS.

Other priorities:

Acquire Customers
Enter New Markets Internationally Or Locally
Grow Market Share
Improve Internal Communications
Improve Stakeholder Relations
Launch New Products
Build Brand Awareness
Increase Sales & Revenue
Improve Consistency

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SurveySparrow NPS Use-Cases and Business Priorities: Customer Satisfaction Data

SurveySparrow NPS's features include Embedded Survey Forms, Templates, Personalization, etc. and SurveySparrow NPS support capabilities include Chat Support, Email Support, 24/7 Support, etc. also SurveySparrow NPS analytics capabilities include Analytics, and Custom Reports.

Reviews

"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent." - Katherine Stevens

SurveySparrow NPS, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveySparrow NPS

Top Industries

Information Technology and Services
Computer Software
Human Resources

Popular in

Small Business
Mid Market
Enterprise

SurveySparrow NPS is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on SurveySparrow NPS Use Cases

How can SurveySparrow NPS optimize your Customer Feedback Management Workflow?

SurveySparrow facilitates customer feedback collection through surveys and polls, enabling businesses to measure Net Promoter Score (NPS) metrics and make data-driven decisions. The platform offers configurable templates for survey creation and provides a conversational approach to feedback gathering. The platform's limitations include challenges with sharing surveys in specific geographic regions.

"...Vector Networks managed to collect feedback from all the key points during the customer journey using SurveySparrow...." Case Study Vector

What solutions does SurveySparrow NPS provide for Engaging Conversational Surveys?

Surveysparrow leverages a mobile-first, chat-like interface to create engaging surveys that improve response rates. Users can create and share these surveys easily. The platform's limitations include minimal initial support and excessive follow-up emails.

"...It feels like a conversation instead of a normal boring survey that more engagement...." Peer review by Cuong T., Founder, Internet

How does SurveySparrow NPS address your Market Research Challenges?

Surveysparrow provides market research capabilities. The platform enables users to gather customer feedback, conduct market research, and analyze data. Surveysparrow offers tools for gathering data for various purposes, including customer onboarding, lead generation, advertising, and marketing research.

"...Share electronic surveys to subjects under the research study and cross-validate it with the data captured by wearable devices provided. ..." Case Study SRI International

How does SurveySparrow NPS facilitate Helpdesk Management?

40+ more Business Use Cases

819 buyers and buying teams have used Cuspera to assess how well SurveySparrow NPS solved their Customer Feedback Management needs. Cuspera uses 3385 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Katherine Stevens Market Intelligence & Strategy Manager Paysafe	Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens
Peter Vogopoulos Business Advisor Exceeding Limits	This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with engagement being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos
Parisa Vassei Founder Parisa Consulting	SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei

CUSTOMERS	TESTIMONIALS
Katherine Stevens Market Intelligence & Strategy Manager Paysafe	Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens
Peter Vogopoulos Business Advisor Exceeding Limits	This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with engagement being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method. Testimonial By Peter Vogopoulos
Parisa Vassei Founder Parisa Consulting	SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei

Case Studies

CASE STUDY ImYoo

ImYoo needed a way to streamline donor assessments and sample tracking. They faced challenges with donors being unsure about their condition to donate, causing delays. ImYoo used SurveySparrow to cre...ate guided assessments and receive instant notifications. This helped donors assess their readiness and improved sample tracking. The solution captured partial responses, minimizing data loss. As a result, ImYoo improved efficiency and data quality, allowing them to scale their efforts.

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Education

CASE STUDY AP LATAM

AP LATAM wanted to understand student feedback better. They faced challenges with manual feedback collection and analysis. Using SurveySparrow, they streamlined the process and improved feedback anal...ysis. This led to a 16-point increase in NPS. They converted 8% of detractors and passives into promoters. Real-time data and sentiment analysis helped them act quickly and improve student experience.

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Insurance

CASE STUDY Zuno General Insurance

Zuno General Insurance wanted to improve customer experience by understanding customer sentiments better. They faced challenges with inefficient NPS data tracking and limited support. By switching to... SurveySparrow, they streamlined feedback analysis, reducing analysis time by 50%. This allowed quicker decision-making and improved process efficiency. The transformation empowered their customer experience team and strengthened their service delivery.

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Hospitality

CASE STUDY OneTable

OneTable wanted to improve their Shabbat dinner experiences by gathering meaningful feedback. They faced challenges with their previous survey platform, FormAssembly, which lacked customization and s...eamless integration with Salesforce. Switching to SurveySparrow, they achieved better survey customization and integration with Salesforce and Slack. This led to improved response rates and real-time feedback, enhancing guest engagement and experience. OneTable now uses SurveySparrow for broader organizational surveys, including employee engagement.

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Hospitality

CASE STUDY Landscapes Golf Management

Landscapes Golf Management wanted to improve feedback response rates. They faced challenges with rigid survey designs and limited question types. By using SurveySparrow, they customized surveys with ...videos and images, improving flexibility. This led to a 60% increase in feedback response rates. SurveySparrow's tools helped in various areas, including customer loyalty and event management.

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Hospitality

CASE STUDY Pechanga Resort Casino

Pechanga Resort Casino wanted to improve guest satisfaction and track insights. They needed a tool to collect large volumes of data without restrictive limits. SurveySparrow was chosen for its flexib...ility and ability to handle large data. Pechanga saw a 40% increase in survey responses and better ROI. They used smart lists to segment audiences and deliver personalized experiences, leading to higher engagement and satisfaction.

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NPS Platform by SurveySparrow | Predict Customer Trends | Uncover Loyalty Insights | Drive Growth

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Frequently Asked Questions(FAQ)

for SurveySparrow NPS

What is SurveySparrow NPS?

SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.

The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.

The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.

What is SurveySparrow NPS used for?

SurveySparrow NPS is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Establish Thought Leadership by Customer Feedback Management, Engaging Conversational Surveys and Market Research .

What are the top features of SurveySparrow NPS?

Embedded survey forms, Templates and Personalization are some of the top features of SurveySparrow NPS.

Who uses SurveySparrow NPS?

SurveySparrow NPS is used by Information Technology And Services, Computer Software and Human Resources among other industries.

What are SurveySparrow NPS alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveySparrow NPS.

Where is SurveySparrow NPS located?

SurveySparrow NPS is headquartered at 340 S Lemon Ave #9091, Walnut, CA 91789, US.

lightning

Peers used SurveySparrow NPS for customer feedback management and Engaging conversational surveys

SurveySparrow NPS Competitors

More SurveySparrow NPS Alternatives...

SurveySparrow NPS Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.44/5 ★ Read Reviews (2)
Analytics	4.45/5 ★ Read Reviews (137)
Custom Reports	3.76/5 ★ Read Reviews (409)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.44/5 ★ Read Reviews (2)
Analytics	4.45/5 ★ Read Reviews (137)
Custom Reports	3.76/5 ★ Read Reviews (409)

Software Failure Risk Guidance

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for SurveySparrow NPS

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveySparrow NPS

SurveySparrow Inc. Pricing

Pricing(productCode=CFProdCode-17297, pricingDescription=SurveySparrow NPS product comes with a pricing plan that is attractive and scalable to drive customer loyalty and experience program. With a starting price point of $249 per month billed annually, the plan supports upto 50K responses upto 2 users. This comes with a host of NPS related capabilities like - NPS sentiment analysis, word cloud, NPS survey throttling. If customer needs higher scale, then can switch to Enterprise plan. All these are backed by a 14 day free trial. , isFreeVersionAvailable=NO, startingPrice=$249 per month, isFreeTrialAvailable=YES, trialPeriod=14 days, isDemoVersionAvailable=NO, valueForMoneyMeterText=The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment. , valueForMoneyMeterValue=75, customerSupport=High, deployment=High, training=Medium, addOn=Medium, pricingLink=https://surveysparrow.com/pricing/, updatedOn=Mon Feb 15 00:00:00 UTC 2021)

SurveySparrow Inc. News

12/06/2024

SurveySparrow Forays Into Generative AI With New Features to Revolutionize Customer Experience

SurveySparrow, a customer experience platform, introduces over 20 generative AI features to enhance customer feedback analysis.

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SurveySparrow Inc. Profile

Company Name

SurveySparrow Inc.

Company Website

https://surveysparrow.com/

HQ Location

340 S Lemon Ave #9091, Walnut, CA 91789, US

Employees

11-50

Social

Financials

PRIVATE