UsefulFeedback: Product updates, Customer stories, and Insights | 2026 Cuspera

Civica Polling Station helped Cotswold District Council modernise polling day. The council used digital voter identification for quick and secure checks. Ballot handling became faster and more accura...te with just a few clicks. Real-time data analysis gave instant turnout figures and live reporting. The solution reduced paperwork, cut costs, and helped teams plan better.
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Civica Business Process Alignment Service helped Moira Shire Council improve business operations. The council struggled to understand internal processes and unknown staff tasks. Civica's solution str...eamlined workflows and improved communication. Staff gained a better understanding of end-to-end processes. The council saw increased efficiency, better documentation, and more consistent procedures. Internal processes are now aligned, supporting growth and profitability.
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Spydus helped Yarra Plenty Regional Library upgrade their library management system after 20 years. The new system made it easy to map data and improved access to old and new collections. Spydus APIs... added features to the library website, like custom event bookings and automatic book displays. The Solus app let patrons check out books on their phones, which was helpful during COVID. Key results include better mobility, easier searches, and reactivation of old records.
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Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted online customer information to update their OPENRevenues system directly. They also aimed ...to let customers access bills and account details online. After launch, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
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Civica Business Process Alignment Service helped Moira Shire Council improve business operations. The council struggled to understand internal processes and unknown staff tasks. Civica's solution str...eamlined workflows and boosted efficiency. Staff communication and collaboration improved. The council gained a clear view of end-to-end processes. Operations became more consistent and profitable.
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Civica's MultiVue Master Data Management helped a large Pacific Northwest health plan fix duplicate and inaccurate data in their member and prospect databases. The company used MultiVue to remove dup...licate records and improve data quality. This led to a 25% reduction in mail returns and lower costs for production, materials, and postage. The health plan also improved data stewardship, verified data with third-party sources, and created a single view of members. Data updates now happen in real time, and the company expects more savings in future marketing campaigns.
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