UsefulFeedback Overview

Civica's software solutions are tailored for the public sector, focusing on enhancing service delivery and citizen engagement. With over three decades of experience, Civica supports public services globally by leveraging customer feedback management to refine and improve service outcomes. Their software is instrumental in gathering and analyzing citizen feedback, enabling public sector entities to make informed decisions that drive better community results. Civica's expertise ensures that critical services are aligned with citizen needs, optimizing resource allocation and improving public satisfaction. This strategic approach not only enhances operational efficiency but also strengthens public trust and accountability in service delivery.

Use Cases

Customers recommend Customer Experience Management, Automated Workflows, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using UsefulFeedback.

Other use cases:

  • Collaboration
  • Content Management
  • Groups Management
  • Collecting Feedback
  • Competitive Intelligence
  • Call Management
  • Digital Signature
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Business Priorities

Establish Thought Leadership and Scale Best Practices are the most popular business priorities that customers and associates have achieved using UsefulFeedback.

Other priorities:

  • Improve Customer Satisfaction
  • Manage Risk
  • Acquire Customers
  • Improve Brand Engagement
  • Improve Employee Experience
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UsefulFeedback Use-Cases and Business Priorities: Customer Satisfaction Data

UsefulFeedback works with different mediums / channels such as Chat.

UsefulFeedback's features include Survey Themes Library, Recording, Alerts: Popups & Notifications, etc. and UsefulFeedback support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also UsefulFeedback analytics capabilities include Analytics, and Custom Reports.

UsefulFeedback, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Usefulfeedback, Civica Complaints Management, powered by iCasework, integrates seamlessly into existing systems. It enhances team efficiency and streamlines complaint handling.

Comprehensive Insights on UsefulFeedback Use Cases

Why is UsefulFeedback the best choice for Customer Experience Management?

What Are the key features of UsefulFeedback for Automated Workflows?

Why is UsefulFeedback the best choice for Engaging Conversational Surveys?

How does UsefulFeedback address your Collaboration Challenges?

What solutions does UsefulFeedback provide for Content Management?

17+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UsefulFeedback solved their Customer Feedback Management needs. Cuspera uses 1248 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Education

CASE STUDY Yarra Plenty Regional Library

Spydus helped Yarra Plenty Regional Library upgrade their library management system after 20 years. The new system made it easy to map data and improved access to old and new collections. Spydus APIs... added features to the library website, like custom event bookings and automatic book displays. The Solus app let patrons check out books on their phones, which was helpful during COVID. Key results include better mobility, easier searches, and reactivation of old records.

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Government Administration

CASE STUDY State of Alaska Department of Health and Social Services (DHSS)

Civica's Master Data Management solution helped the State of Alaska Department of Health and Social Services create a single citizen view. The department used Civica to build a Master Client Index, g...iving each citizen a unique ID across systems. They integrated data from 10 major sources to improve accuracy. This allowed them to see who needs the most help and who costs the most. Service delivery improved with better coordinated care and up-to-date information on every person served.

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Government Administration

CASE STUDY Scottish Fire and Rescue

Civica Property Management helped Scottish Fire and Rescue manage property and assets after merging eight fire brigades. The solution unified data across 410 sites and 1,000 buildings. It gave centra...l control over 40,000 maintenance tasks each year. Real-time tracking improved budget and contractor management. The organization gained better efficiency and visibility across its estate.

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Government Administration

CASE STUDY Worcestershire County Council

Civica Income Management’s MidCall solution helped Worcestershire County Council recover £2.5 million in outstanding debt. The council faced financial pressures and rising service demand. MidCall str...eamlined telephone payments and supported remote-working staff. The solution ensured PCI DSS Level 1 compliance. Staff productivity and efficiency improved. The council built financial resilience and enhanced citizen engagement.

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Government Administration

CASE STUDY South Ayrshire Council

Civica Property Management helped South Ayrshire Council move all property data into one cloud system. The council used to keep property information in many places, like Oracle, spreadsheets, and pap...er. Now, they use Civica to manage property, report faults, and schedule inspections in one place. The Help Call module made it easier to report and fix problems. The Inspections module let them plan and track checks for all properties. Staff saved time and work became more efficient.

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Non-Profit Organization Management

CASE STUDY The Japanese Association, Singapore

Civica Spydus helped The Japanese Association, Singapore upgrade their library system. The old system was manual and lacked support. Spydus enabled online browsing and self-service for members. Staff... workload dropped with RFID kiosks. The library now uses advanced reports and data analytics. Members enjoy a better experience and operations are more efficient.

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Frequently Asked Questions(FAQ)

for UsefulFeedback

What is UsefulFeedback used for?

UsefulFeedback is a Customer Feedback Management Software mainly used by its customers to Establish Thought Leadership and Scale Best Practices by Customer Experience Management, Automated Workflows and Engaging Conversational Surveys .

What are the top features of UsefulFeedback?

Survey themes library, Recording and Alerts: popups & Notifications are some of the top features of UsefulFeedback.

What are UsefulFeedback alternatives?

SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform and Simplesat are popular alternatives for UsefulFeedback.

Where is UsefulFeedback located?

UsefulFeedback is headquartered at 8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB.
lightning

Peers used UsefulFeedback for customer experience management and Automated workflows

UsefulFeedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (30)
Custom Reports

4.06/5 ★

Read Reviews (157)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (30)
Custom Reports

4.06/5 ★

Read Reviews (157)

Software Failure Risk Guidance

?

for UsefulFeedback

Overall Risk Meter

Low Medium High

Top Failure Risks for UsefulFeedback

Civica News

Product

CivicaScript Launches Treatment for Symptomatic Neurogenic Orthostatic Hypotension to Drive Savings for Patients , Healthcare System

CivicaScript has launched a new treatment for symptomatic neurogenic orthostatic hypotension, aiming to reduce costs for patients and the healthcare system.

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Partnership

Biocon Biologics And Civica Partner To Expand Access To Insulin Aspart In The US

Biocon Biologics and Civica partner to improve access to Insulin Aspart in the U.S.

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Army HQ signs Civica for enterprise architecture support

Army HQ signs Civica for enterprise architecture support to enhance digital capabilities with a £5 million contract.

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U . K .- Based Gov Tech Firm Civica Acquired by Blackstone

Civica, a U.K.-based Gov Tech firm, was acquired by Blackstone and is planning further growth, possibly expanding in the U.S.

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Civica Profile

Company Name

Civica

Company Website

https://www.civica.com/en-gb/

HQ Location

8th Floor, South Bank Central 30 Stamford Street London, London SE1 9LQ, GB

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

M&A