Userback Overview

Userback accelerates the feedback loop for product teams by integrating feedback widgets, in-app surveys, session replays, and feature portals. This suite of tools enables teams to gather precise user insights rapidly, directly impacting product development cycles and enhancing user satisfaction. By moving beyond traditional emails and spreadsheets, Userback offers a streamlined approach to understanding user needs, reducing ambiguity in feedback interpretation. Its seamless integration capabilities ensure that feedback is accessible across teams, fostering a collaborative environment for product improvement. In an era where user experience is paramount, Userback's ability to deliver actionable insights swiftly is a game-changer for product teams aiming to stay competitive.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Automated Workflows, as the business use cases that they have been most satisfied with while using Userback.

Other use cases:

  • Onboarding
  • Products & Pricelist Management
  • Review Customer Feedback
  • Contact List Management
  • Document Sharing
  • Helpdesk Management
  • White-Labeled Surveys
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Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Userback.

Other priorities:

  • Improve Brand Engagement
See all business priorities See less business priorities

Userback Use-Cases and Business Priorities: Customer Satisfaction Data

Userback works with different mediums / channels such as Video. and E-Mail.

Userback's features include Widgets, Recording, Dashboard, etc. and Userback support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Userback analytics capabilities include Analytics, and Custom Reports.

Reviews

"The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without instal...ling any special add-on in their browser." - Kevin Bartok

Userback, SmileBack, Simplesat, Thematic, Startquestion survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.

Popular Business Setting

for Userback

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Human Resources

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Userback is popular in Marketing And Advertising, Information Technology And Services, and Human Resources and is widely used by Small Business, Enterprise, and Mid Market.

Userback Customer wins, Customer success stories, Case studies

How does Userback address your Collecting Feedback Challenges?

How does Userback address your Collaboration Challenges?

What Are the key features of Userback for Automated Workflows?

How can Userback enhance your Onboarding process?

11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Userback testimonial

Kevin Bartok

Manager

Duckly Marketing Agency
The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without installing any special add-on in their browser. Testimonial By Kevin Bartok
Userback testimonial

Paulo Faustino

Project Manager

Modulus Web Design
Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. Testimonial By Paulo Faustino
Userback testimonial

Mike Rosales

Head of Design

MRDZYN Studio
What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser Testimonial By Mike Rosales
CUSTOMERS TESTIMONIALS
Userback testimonial

Kevin Bartok

Manager

Duckly Marketing Agency
The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without installing any special add-on in their browser. Testimonial By Kevin Bartok
Userback testimonial

Paulo Faustino

Project Manager

Modulus Web Design
Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. Testimonial By Paulo Faustino
Userback testimonial

Mike Rosales

Head of Design

MRDZYN Studio
What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser Testimonial By Mike Rosales
 

How Matilda Workspace Accelerated PLG with Userback

Matilda Workspace accelerated its product-led growth by using Userback, reducing time-to-market by 40% and cutting issue resolution time by 70%. Userback's intuitive interface and centralized feedbac...k management improved user engagement by 60% and streamlined feedback processes. This partnership enhanced Matilda's product development efficiency and cost savings, reinforcing Userback's role as a vital tool for customer feedback.

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How Sensei Revamped User Feedback Systems with Userback

Sensei, an IT services firm, partnered with Userback to enhance its user feedback processes for its Sensei IQ platform. By integrating Userback's browser extension and in-app feedback tool, Sensei im...proved feedback collection, prioritization, and actionability. This integration with Azure DevOps streamlined workflows, leading to faster issue resolution and improved customer satisfaction.

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How Vision6 Slashed Feedback Management Time By 94% with Userback

Vision6, an email marketing software company, significantly improved its user feedback management by using Userback. By integrating Userback's feedback widget, Vision6 reduced feedback processing tim...e by 94%, streamlining workflows and enhancing feedback clarity with visual aids. This transformation allowed Vision6 to centralize feedback management, enabling quicker and more effective responses to customer input.

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5centsCDN - Information Technology And Services - information technology and services

5centsCDN faced challenges with slow feedback processing, which delayed issue resolution and innovation. They integrated Userback to improve their feedback management. This change led to a 5x acceler...ation in feedback processing and a 35% increase in customer satisfaction. The integration allowed for quicker adjustments, enhanced user experiences, and improved efficiency.

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RCC Graphic Designs - Design - Design

Userback helped RCC Graphic Designs collect client feedback in real time. The feedback widget and screen annotation tools made it easy for clients to share thoughts. Centralized feedback reduced manu...al steps and improved productivity. Projects finished faster, and customer satisfaction increased. Even non-technical clients found the platform simple to use.

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SEOcrawl - Computer Software - Computer Software

Userback helped SEOcrawl increase user feedback by 10x. Before, SEOcrawl used email and got only 100 feedback per month. With Userback's feedback widget, screen annotation, and video recording, users... could easily share feedback inside the app. This led to faster development by 25% and higher user satisfaction. SEOcrawl built a stronger community and improved their product using real user input.

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Userback Explainer Video

Video Thumbnail

Frequently Asked Questions(FAQ)

for Userback

What is Userback?

Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.

It empowers customers to show exactly what they want with video and annotated screenshots, build better web applications, and resolve issues faster with visual feedback. It also collects customer feedback directly from the website with actionable data, ratings, comments and visual feedback.

Some of its features include Easily get visual feedback on any web page, give customers a voice with video feedback, Enhance visual feedback with comments, Manage customer feedback in one place, and more.

What is Userback used for?

Userback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Collaboration and Automated Workflows .

What are the top features of Userback?

Widgets, Recording and Dashboard are some of the top features of Userback.

Who uses Userback?

Userback is used by Marketing And Advertising, Information Technology And Services and Human Resources among other industries.

What are Userback alternatives?

SmileBack, Simplesat, Thematic and Startquestion Survey are popular alternatives for Userback.

Where is Userback located?

Userback is headquartered at Rochedale, Brisbane, Queensland AU.
lightning

Peers used Userback for Collecting feedback and collaboration

Userback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)

Software Failure Risk Guidance

?

for Userback

Overall Risk Meter

Low Medium High

Top Failure Risks for Userback

Userback Pty Ltd News

Product

Connect Your AI Tools to User Feedback with Userback MCP

Userback has introduced the Model Context Protocol (MCP), enabling AI tools like ChatGPT and VS Code to seamlessly access Userback feedback data. This integration allows AI agents to search, read, and update feedback, enhancing debugging, prioritization, and design processes without manual context switching. MCP supports OAuth authorization, ensuring secure data handling, and is SOC 2 Type II certified and GDPR compliant.

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Userback Pty Ltd Profile

Company Name

Userback Pty Ltd

Company Website

https://www.userback.io/

HQ Location

Rochedale, Brisbane, Queensland AU

Employees

01-10

Social

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Financials

PRIVATE