UserTesting Overview
UserTesting provides a platform for gathering customer feedback to enhance UI, UX, design, and CX. Businesses can improve digital experiences and drive innovation using these insights.
Use Cases
Customers recommend Engaging Conversational Surveys, Collecting Feedback, Digital Marketing, as the business use cases that they have been most satisfied with while using UserTesting.
Business Priorities
Acquire Customers and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using UserTesting.
UserTesting Use-Cases and Business Priorities: Customer Satisfaction Data
UserTesting works with different mediums / channels such as Website.
UserTesting's features include Recording, Personalization, Embedded Survey Forms, etc. and UserTesting support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also UserTesting analytics capabilities include Analytics, and Custom Reports.
Reviews
"UserTesting makes getting feedback from a wide range of users fast and easy for us at Adobe. It's what allows us to launch improved, easy-to-use features for all our customers." - Claiborne Brown
UserTesting, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for UserTesting
Top Industries
- Internet
- Retail
- Financial Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
UserTesting is popular in Internet, Retail, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.
UserTesting Customer wins, Customer success stories, Case studies
Why is UserTesting the best choice for Engaging Conversational Surveys?
How can UserTesting optimize your Collecting Feedback Workflow?
What solutions does UserTesting provide for Digital Marketing?
How can UserTesting optimize your Product Marketing Workflow?
Why is UserTesting the best choice for Automated Workflows?
11 buyers and buying teams have used Cuspera to assess how well UserTesting solved their Customer Feedback Management needs. Cuspera uses 2462 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
UserTesting makes getting feedback from a wide range of users fast and easy for us at Adobe. It's what allows us to launch improved, easy-to-use features for all our customers. Testimonial By Claiborne Brown |
|
We're so much closer to the customer now. And that's made our whole company better. Testimonial By Margaret Wilhelm |
|
UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back. Testimonial By Tammy Snow |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Claiborne Brown Group Manager, Corporate Research Adobe |
UserTesting makes getting feedback from a wide range of users fast and easy for us at Adobe. It's what allows us to launch improved, easy-to-use features for all our customers. Testimonial By Claiborne Brown |
|
Margaret Wilhelm Vice President, Customer Insights FANDANGO |
We're so much closer to the customer now. And that's made our whole company better. Testimonial By Margaret Wilhelm |
|
Tammy Snow Head of User Research Expedia Group |
UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back. Testimonial By Tammy Snow |
How to transform your UX design process with continuous customer feedback with REI's Monique Lalonde
Frequently Asked Questions(FAQ)
for UserTesting
What is UserTesting?
UserTesting is a Human Insight Platform for usability testing and research tools to get on-demand feedback, empathize with the customers and build amazing experiences. It helps to acquire customers, improve digital and social presence and enhance thought leadership.
It provides rapid feedback with access to the largest and most diverse first-party panel and empowers all teams to empathize with the customer to get rapid customer feedback. It is supported by the ability to create custom tests from scratch and builds better products with a solution tailored to the needs of product managers.
Some of its key features include targeting the audience to get rapid feedback on any experience, deeply empathizing with the users through self-guided video recording or live interviews, uncover insights about almost any experience and customer interaction, build a shared understanding of your customer experience and more.
What is UserTesting used for?
What are the top features of UserTesting?
Who uses UserTesting?
What are UserTesting alternatives?
Where is UserTesting located?
Peers used UserTesting for Engaging conversational surveys and Collecting feedback
UserTesting Competitors
UserTesting Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for UserTesting
Overall Risk Meter
Top Failure Risks for UserTesting
UserTesting, Inc. News
UserTesting, Inc. Profile
Company Name
UserTesting, Inc.
Company Website
https://www.usertesting.com/HQ Location
144 Townsend St. San Francisco, CA 94107 USA
Employees
251-500
Social
Financials
PRIVATE
