VictorOps Overview

VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using VictorOps.

Other use cases:

  • Sending & Publishing Communications
  • Conference Call Management
  • Training & Onboarding
  • Workflow Management
  • Playbook Creation
  • Engaging And Following Up
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using VictorOps.

VictorOps Use-Cases and Business Priorities: Customer Satisfaction Data

VictorOps works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.

VictorOps's features include Alerts: Popups & Notifications, Personalization, and Ticketing. and VictorOps support capabilities include Phone Support, Email Support, 24/7 Support, etc. also VictorOps analytics capabilities include Custom Reports, and Analytics.

Reviews

"...VictorOps was a great solution for us as it allowed all those on call to pick how they want to be alerted with custom options for phone numbers to call, email addresses to send to, sms and push alerts...." Peer review by Mike P., Computer Software

Peer review evidence (same sources as the product rating summary)

"...Get help from support on initial implementation to speed up the process, they are great and provide a great level of service..." Peer review by Leland G., Hospitality
"...I also love the fact that they are a local company so we are able to collaborate with them in person...." Peer review by Cameron H, Site Reliability Engineer, Internet
"...We use it for collating of that information for better understanding when we have an outage or impairment event, and to track who our escalation points are, manage on-call rotations, etc...." Peer review by Mark B, Director Of Technical Operations, Computer Software

VictorOps, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VictorOps

Top Industries

  • Computer Software
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Enterprise
  • Small Business

VictorOps is popular in Computer Software, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.

VictorOps Customer wins, Customer success stories, Case studies

Why is VictorOps the best choice for Helpdesk Management?

How does VictorOps address your Collaboration Challenges?

What makes VictorOps ideal for Sales Call Management?

What benefits does VictorOps offer for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

How Cisco Uses Splunk To Mitigate Major Incidents and Network Outages

Cisco IT has successfully used Splunk's unified observability platform to eliminate major network outages and reduce incidents by 25% over 18 months. This transformation, showcased at Cisco Live 2026..., highlights the shift from reactive to proactive incident management, improving operational efficiency and team culture. Splunk's integration with Cisco's IT infrastructure has enhanced data visibility and response times.

Read on →
 

Cisco Adds Qmulos To Splunk Stack To Deepen Security And Compliance

Cisco has integrated Qmulos' compliance and analytics tools into its offerings following its acquisition of Splunk. This move enhances Cisco's security and compliance platform by leveraging Splunk's ...software capabilities. The integration aims to provide a unified solution for regulated industries, potentially increasing customer retention and contract renewals.

Read on →
 

How TPG's AI-Driven Splunk Platform Rollout Will Impact TPG Telecom (ASX:TPG) Investors

TPG Telecom has selected Splunk's AI-driven platform to enhance its service operations, integrating tools like Splunk Enterprise and IT Service Intelligence. This move aims to improve fault resolutio...n and service reliability across TPG's networks, potentially boosting customer experience.

Read on →
 

Metropolitan Police Service - Government Administration - Very Large

London, UK

Splunk helped the Metropolitan Police Service detect 298 ICT breaches in one year. The solution saved 4,768 hours of work and freed up 8 staff members. Manual audit investigations now take 16 hours l...ess on average. Splunk’s data platform enables real-time monitoring of internal activity. This supports compliance, governance, and public trust. The police force now acts faster to stop misconduct and improve transparency.

 

Autodesk - Computer Software - Large

San Francisco, USA

Splunk Cloud Platform helped Autodesk cut observability and infrastructure costs by 28%. The team used federated search for Amazon S3 to route high-value logs to Splunk and store less critical logs i...n S3. This approach improved data quality and enabled near real-time metrics for critical apps. Autodesk reduced troubleshooting times and mean time to resolution. Splunk’s AI tools and centralized logging unified visibility and boosted operational efficiency.

 

米国州政府 - Government Administration - Very Large

USA

Splunk helped a US state government resolve over 1,200 IRS compliance issues in a single audit cycle. The state unified security and compliance monitoring, reducing false positives and cutting incide...nt response times from hours to minutes. Splunk Enterprise Security, SOAR, and ITSI enabled real-time threat detection and automated workflows. Analysts now focus on real threats, not false alarms. The state built a strong foundation for cyber defense and improved digital service resilience.

Frequently Asked Questions (FAQ)

What buyers ask before choosing VictorOps

What are the top features of VictorOps?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of VictorOps.

Who uses VictorOps?

VictorOps is used by Computer Software, Information Technology And Services and Non-Profit Organization Management among other industries.

What are VictorOps alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for VictorOps.

Where is VictorOps located?

VictorOps is headquartered at 270 Brannan St, San Francisco, California 94107, US.
lightning

Peers used VictorOps for helpdesk management and collaboration

VictorOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.62/5

Read Reviews (1)
Custom Reports

4.40/5

Read Reviews (44)
Analytics

4.09/5

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.62/5

Read Reviews (1)
Custom Reports

4.40/5

Read Reviews (44)
Analytics

4.09/5

Read Reviews (6)

Software Failure Risk Guidance

?

for VictorOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VictorOps

Splunk LLC News

Product

From a Slow Trace to the Slow Method: Introducing Call Graph Profiling in Splunk APM

Splunk has introduced Call Graph Profiling in its APM, enhancing its observability capabilities. This feature connects distributed traces to method-level execution, allowing teams to pinpoint inefficient code paths and investigate performance issues more effectively. It complements AlwaysOn Profiling by providing detailed call graphs for specific traces, aiding in faster troubleshooting and performance optimization.

Product

From AI Assistance to Agentic Action: Advancing the SOC in Splunk Enterprise Security 8.6

Splunk has launched Enterprise Security 8.6, enhancing security operations with AI-driven capabilities. The update includes features like Detection Builder, natural-language automation, and guided response, allowing security teams to automate tasks while maintaining control. The Agentic SOC model aims to improve threat detection and response times, helping analysts focus on high-priority security decisions.

Product

Citrix launches Experience Insights Flex observability service powered by Splunk Cloud Platform

Citrix has launched the Experience Insights Flex observability service, powered by the Splunk Cloud Platform. This integration enhances Citrix's workspace observability capabilities, providing managed, prebuilt insights. The service aims to meet enterprise demand for simplified modern-work delivery and reduce operational overhead.

Product

From Vision to Value: New Splunk Platform Innovations Supporting Cisco Data Fabric Are Generally Available

Splunk has announced the general availability of new platform innovations that support Cisco Data Fabric. These enhancements, including Machine Data Lake and Federated Search, enable organizations to manage and integrate machine data across environments without centralizing it. The platform's capabilities improve data management, AI integration, and operational resilience, providing a unified data journey for enhanced decision-making and response.

Splunk LLC Profile

Company Name

Splunk LLC

Company Website

https://www.splunk.com/

HQ Location

270 Brannan St, San Francisco, California 94107, US

Employees

1001-5000

Social

Financials

IPO