VictorOps Overview

VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using VictorOps.

Other use cases:

  • Sending & Publishing Communications
  • Conference Call Management
  • Training & Onboarding
  • Workflow Management
  • Playbook Creation
  • Engaging And Following Up
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using VictorOps.

VictorOps Use-Cases and Business Priorities: Customer Satisfaction Data

VictorOps works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.

VictorOps's features include Alerts: Popups & Notifications, Personalization, and Ticketing. and VictorOps support capabilities include Phone Support, Email Support, 24/7 Support, etc. also VictorOps analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Great support that helped us setup quickly...." Peer review by Peter W, Chief Operating Officer, Media Production

Peer review evidence (same sources as the product rating summary)

"...Get help from support on initial implementation to speed up the process, they are great and provide a great level of service..." Peer review by Leland G., Hospitality
"...Key features include alerts/notifications, chat, activity dashboard, collaboration and event tracking...." Peer review
"...very configurable, easy to start and manage calls...." Peer review by User

VictorOps, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VictorOps

Top Industries

  • Computer Software
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Enterprise
  • Small Business

VictorOps is popular in Computer Software, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.

VictorOps Customer wins, Customer success stories, Case studies

Why is VictorOps the best choice for Helpdesk Management?

How efficiently Does VictorOps manage your Collaboration?

What Are the key features of VictorOps for Sales Call Management?

How does VictorOps address your Sending & Publishing Communications Challenges?

11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

How Cisco Uses Splunk To Mitigate Major Incidents and Network Outages

Cisco IT has successfully used Splunk's unified observability platform to eliminate major network outages and reduce incidents by 25% over 18 months. This transformation, showcased at Cisco Live 2026..., highlights the shift from reactive to proactive incident management, improving operational efficiency and team culture. Splunk's integration with Cisco's IT infrastructure has enhanced data visibility and response times.

Read on →
 

Cisco Adds Qmulos To Splunk Stack To Deepen Security And Compliance

Cisco has integrated Qmulos' compliance and analytics tools into its offerings following its acquisition of Splunk. This move enhances Cisco's security and compliance platform by leveraging Splunk's ...software capabilities. The integration aims to provide a unified solution for regulated industries, potentially increasing customer retention and contract renewals.

Read on →
 

How TPG's AI-Driven Splunk Platform Rollout Will Impact TPG Telecom (ASX:TPG) Investors

TPG Telecom has selected Splunk's AI-driven platform to enhance its service operations, integrating tools like Splunk Enterprise and IT Service Intelligence. This move aims to improve fault resolutio...n and service reliability across TPG's networks, potentially boosting customer experience.

Read on →
 

Recursion Pharmaceuticals - Pharmaceuticals - Small

Salt Lake City, USA

Splunk Enterprise helped Recursion Pharmaceuticals manage terabytes of lab data daily. The company used Splunk to track 700,000 TIFF files weekly, boosting productivity by 800% in 10 months. Splunk e...nabled real-time visibility into experiments and automated processes. The platform was fully adopted in three months, saving time and costs compared to traditional LIMS software. Machine learning and analytics from Splunk informed critical drug discovery work.

 

Children's National Hospital - Hospital & Health Care - Large

Washington, D.C., USA

Splunk helped Children's National Hospital boost threat detection by 40%. The hospital implemented over 80 security use cases with Splunk. Analyst productivity increased by 25%. Splunk's centralized ...platform replaced multiple tools, making it easier to spot and respond to threats. Automation reduced time spent on routine tasks and improved response to phishing and social engineering attacks. The hospital now protects critical medical systems and patient care with better visibility and faster incident response.

 

New Jersey Institute of Technology (NJIT) - Education - Large

Newark, USA

NJIT used the Splunk platform to integrate event, academic, and infrastructure data. This helped boost both physical and digital security across the campus. The IT team monitored student and universi...ty progress, leading to a 28% increase in enrollment. Splunk Observability Cloud and Synthetic Monitoring let NJIT prevent downtime and improve student experiences. NJIT also built a student-powered SOC to train future cyber professionals.

Frequently Asked Questions(FAQ)

for VictorOps

What are the top features of VictorOps?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of VictorOps.

Who uses VictorOps?

VictorOps is used by Computer Software, Information Technology And Services and Non-Profit Organization Management among other industries.

What are VictorOps alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for VictorOps.

Where is VictorOps located?

VictorOps is headquartered at 270 Brannan St, San Francisco, California 94107, US.
lightning

Peers used VictorOps for helpdesk management and collaboration

VictorOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.62/5

Read Reviews (1)
Custom Reports

4.40/5

Read Reviews (44)
Analytics

4.09/5

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.62/5

Read Reviews (1)
Custom Reports

4.40/5

Read Reviews (44)
Analytics

4.09/5

Read Reviews (6)

Software Failure Risk Guidance

?

for VictorOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VictorOps

Splunk LLC News

Product

Splunk ES Premier Achieves FedRAMP Moderate Certification

Splunk's Enterprise Security Premier edition has achieved FedRAMP Moderate certification, ensuring compliance with stringent federal security controls. This certification allows federal agencies to utilize ES Premier's advanced capabilities, including security orchestration and automated threat analytics, to enhance data integrity and security. Splunk also expands access to its Edge Processor and Ingest Processor for FedRAMP Moderate customers on AWS GovCloud.

Product

Splunk Enterprise RCE (CVE-2026-20253) | ThreatLabz

Splunk disclosed a critical remote code execution vulnerability (CVE-2026-20253) in Splunk Enterprise, affecting versions prior to 10.2.4 and 10.0.7. The vulnerability allows unauthenticated attackers to exploit the PostgreSQL sidecar service via Splunk Web, potentially leading to arbitrary code execution. Users are advised to upgrade to patched versions and implement security measures to mitigate risks.

Product

Active Exploitation of Critical CVE-2026-20253 in Splunk Enterprise ...

A critical vulnerability, CVE-2026-20253, in Splunk Enterprise versions 10.0.0-10.0.6 and 10.2.0-10.2.3, allows unauthenticated remote code execution via the PostgreSQL Sidecar Service. The flaw is actively exploited, necessitating urgent upgrades to versions 10.2.4 or 10.0.7. Organizations should disable the PostgreSQL Sidecar Service if immediate upgrades are not possible, although this may impact certain workflows.

Product

CVE-2026-20253: Splunk Unauthenticated RCE Vulnerability

Splunk has disclosed a critical vulnerability, CVE-2026-20253, affecting its Enterprise and Cloud platforms. This flaw allows unauthenticated remote code execution due to missing authentication controls in the PostgreSQL sidecar service. Rated with a CVSS score of 9.8, it poses a severe threat to unpatched systems. Splunk advises immediate patching to secure environments against potential exploits.

Splunk LLC Profile

Company Name

Splunk LLC

Company Website

https://www.splunk.com/

HQ Location

270 Brannan St, San Francisco, California 94107, US

Employees

1001-5000

Social

Financials

IPO