VictorOps Overview

VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using VictorOps.

Other use cases:

  • Sending & Publishing Communications
  • Conference Call Management
  • Training & Onboarding
  • Workflow Management
  • Playbook Creation
  • Engaging And Following Up
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using VictorOps.

VictorOps Use-Cases and Business Priorities: Customer Satisfaction Data

VictorOps works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.

VictorOps's features include Alerts: Popups & Notifications, Personalization, and Ticketing. and VictorOps support capabilities include Phone Support, Email Support, 24/7 Support, etc. also VictorOps analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed...." Peer review by David R., Sr. Software Support Engineer / Cloud Services Engineer, Computer Software

VictorOps, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VictorOps

Top Industries

  • Computer Software
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Enterprise
  • Small Business

VictorOps is popular in Computer Software, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.

VictorOps Customer wins, Customer success stories, Case studies

Why is VictorOps the best choice for Helpdesk Management?

What solutions does VictorOps provide for Collaboration?

How does VictorOps address your Sales Call Management Challenges?

Why is VictorOps the best choice for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Lingnan University - Higher Education

Splunk gives Lingnan University full IT visibility for its smart campus. The university uses Splunk to monitor and manage all campus systems. This helps them find and fix problems fast. The solution ...supports a safe and efficient learning environment. Lingnan University benefits from better control and improved campus operations.

Build.com - Retail

Splunk helped Build.com improve their business operations. Build.com used Splunk to gain better visibility into their data. This helped them solve problems faster. The company improved efficiency and... made better decisions. Splunk's platform supported Build.com in the retail industry.

DB Cargo - Transportation/Trucking/Railroad

DB Cargo used Splunk to improve their rail logistics. They wanted better data insights and faster problem solving. Splunk helped them track train operations in real time. This made their service more... reliable. DB Cargo now solves issues faster and keeps trains running smoothly. Splunk gave them better control over their rail network.

City of Munich - Government Administration

Splunk AppDynamics helped the City of Munich improve user experiences. The city used the solution to monitor and optimize their digital services. This led to better performance and reliability for us...ers. The case highlights how observability tools can support public sector digital transformation.

NMDP (Be The Match) - Non Profit Organization Management

Splunk AppDynamics helps NMDP (Be The Match) save time and lives. The organization uses the platform to improve operations. This leads to faster and more reliable service. Splunk AppDynamics supports... their mission to help patients. The solution makes their work more efficient.

Imprivata - Information Technology And Services

Imprivata used Splunk to improve security and data visibility. The company faced challenges with monitoring and managing large volumes of data. Splunk provided a unified platform for security and obs...ervability. Imprivata gained better insights and control over their IT environment. This helped them respond faster to incidents and improve compliance.

Frequently Asked Questions(FAQ)

for VictorOps

What are the top features of VictorOps?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of VictorOps.

Who uses VictorOps?

VictorOps is used by Computer Software, Information Technology And Services and Non-Profit Organization Management among other industries.

What are VictorOps alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for VictorOps.

Where is VictorOps located?

VictorOps is headquartered at 270 Brannan St, San Francisco, California 94107, US.
lightning

Peers used VictorOps for helpdesk management and collaboration

VictorOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for VictorOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VictorOps

Splunk LLC News

Partnership

Splunk's Strategic Integration Takes Center Stage - ad-hoc-news

Cisco is integrating Splunk into its new "Cisco 360 Partner Program," enhancing Splunk's channel strategy amidst growing demand for IT monitoring solutions.

Product

Cisco's Splunk Cloud Platform: Accelerating Digital Resilience for the Agentic AI Era in ...

Splunk has launched its Cloud Platform on Google Cloud in Saudi Arabia, enhancing digital resilience and cybersecurity for local enterprises. This move aligns with Saudi Arabia's Vision 2030, offering organizations a secure, scalable, and localized cloud environment. The platform integrates observability and security, enabling faster issue detection and operational excellence.

Product

Cisco's Splunk Cloud awarded DESC Cybersecurity Certification in Dubai - Al Bawaba

Splunk Cloud Platform has received the DESC Cybersecurity Certification from the Dubai Electronic Security Center, meeting stringent cybersecurity and compliance standards. This certification enhances Splunk's credibility as a secure cloud service provider, supporting Dubai's digital transformation and enabling government and critical sectors to adopt its platform with confidence.

Awards

Cisco's Splunk Cloud awarded DESC Cybersecurity Certification in Dubai - Tourismag.com

Splunk Cloud Platform has been awarded the DESC Cybersecurity Certification by the Dubai Electronic Security Center, marking a significant milestone for Splunk in the UAE. This certification ensures that Splunk meets the highest cybersecurity and compliance standards, facilitating adoption by government and critical sectors in Dubai. It enhances trust in Splunk's services, supporting secure digital transformation across public and private sectors.

Splunk LLC Profile

Company Name

Splunk LLC

Company Website

https://www.splunk.com/

HQ Location

270 Brannan St, San Francisco, California 94107, US

Employees

1001-5000

Social

Financials

IPO