Zonka Feedback Overview

Zonka Feedback transforms customer experience strategies through its AI-driven survey software. It captures feedback across multiple channels, providing businesses with actionable insights that drive growth. The platform simplifies the process of designing, automating, and sharing surveys, allowing for quick deployment. Its AI analytics decode customer voices, offering advanced, real-time reporting. The AI-driven response inbox enables swift action on feedback, integrating seamlessly with existing tools to manage customer interactions effectively. Zonka Feedback supports enterprise-level customer experience excellence, ensuring secure and reliable feedback management for over 2,000 businesses.

Use Cases

Customers recommend Collecting Feedback, Social Media Analytics, Communication Management, as the business use cases that they have been most satisfied with while using Zonka Feedback.

Other use cases:

  • Engaging Conversational Surveys
  • Automated Workflows
  • Helpdesk Management
  • White-Labeled Surveys
  • Digital Signature
  • Contact List Management
  • Customise Loyalty Program
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zonka Feedback.

Other priorities:

  • Improve Digital And Social Presence
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Zonka Feedback Use-Cases and Business Priorities: Customer Satisfaction Data

Zonka Feedback works with different mediums / channels such as E-Mail.

Zonka Feedback's features include Embedded Survey Forms, Survey Themes Library, Alerts: Popups & Notifications, etc. and Zonka Feedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Zonka Feedback analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful." - Griswold Home Care

Zonka Feedback, Opinion Stage, SmileBack, SurveyMethods, Sense, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

Popular Business Setting

for Zonka Feedback

Top Industries

  • Hospital & Health Care
  • Retail
  • Financial Services

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Zonka Feedback is popular in Hospital & Health Care, Retail, and Financial Services and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Zonka Feedback Use Cases

What Are the key features of Zonka Feedback for Collecting Feedback?

What benefits does Zonka Feedback offer for Social Media Analytics?

How does Zonka Feedback facilitate Communication Management?

How does Zonka Feedback facilitate Engaging Conversational Surveys?

How efficiently Does Zonka Feedback manage your Automated Workflows?

30+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Zonka Feedback solved their Customer Feedback Management needs. Cuspera uses 2885 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zonka Feedback testimonial

Griswold Home Care
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care
Zonka Feedback testimonial

Vinit R

Quality Assurance Manager

Health City Cayman Island
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R
Zonka Feedback testimonial

Manager IT

Select CITYWALK Mall
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall
CUSTOMERS TESTIMONIALS
Zonka Feedback testimonial

Griswold Home Care
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care
Zonka Feedback testimonial

Vinit R

Quality Assurance Manager

Health City Cayman Island
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R
Zonka Feedback testimonial

Manager IT

Select CITYWALK Mall
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall

Case Studies

CASE STUDY Simpl

Zonka Feedback helped Simpl improve its customer experience. Simpl wanted to make its feedback process better. The company had problems with its old experience management partner. Zonka Feedback prov...ided a new way to collect and manage feedback. This helped Simpl revalue its customer experience.

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CASE STUDY Purplle

Zonka Feedback helped Purplle improve customer satisfaction. Purplle had trouble collecting feedback about their in-store shopping experience. They used Zonka Feedback to gather customer opinions. Th...is made it easier for Purplle to understand what shoppers wanted. As a result, Purplle could make better decisions to improve their service. The solution focused on customer experience and feedback collection.

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Retail

CASE STUDY SmartBuyGlasses

Zonka Feedback helped SmartBuyGlasses improve their customer experience. The company had problems with low survey response rates and managing surveys in many languages. Zonka Feedback made it easier ...to collect feedback and track results. SmartBuyGlasses saw a boost in their Net Promoter Score (NPS) after using the platform.

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Restaurants

CASE STUDY Mozaic Bali

Zonka Feedback helped Mozaic Bali improve their guest experience. Mozaic wanted a way to collect feedback and insights from guests. They used Zonka Feedback to gather this information. This helped th...em refine and improve their culinary service. As a result, they achieved a high CSAT score.

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Hospital & Health Care

CASE STUDY Sankara Eye Hospitals

Zonka Feedback helped Sankara Eye Hospitals improve patient experience. Sankara needed a strong feedback management system to measure patient experience at different locations. They used Zonka Feedba...ck to collect and track feedback from patients. This helped them understand patient needs better. The solution made it easier to improve service quality at all their hospitals.

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Internet

CASE STUDY RIPE NCC

Zonka Feedback helped RIPE NCC improve their member support process. RIPE NCC had issues with disconnected feedback that risked member trust and service quality. They integrated Zonka Feedback with t...heir Zendesk support system. This allowed them to collect and manage feedback more effectively. The solution improved their ability to support members and maintain high service standards.

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Frequently Asked Questions(FAQ)

for Zonka Feedback

What is Zonka Feedback?

Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.

It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.

Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.

What is Zonka Feedback used for?

Zonka Feedback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Social Media Analytics and Communication Management .

What are the top features of Zonka Feedback?

Embedded survey forms, Survey themes library and Alerts: popups & Notifications are some of the top features of Zonka Feedback.

Who uses Zonka Feedback?

Zonka Feedback is used by Hospital & Health Care, Retail and Financial Services among other industries.

What are Zonka Feedback alternatives?

Opinion Stage, SmileBack, SurveyMethods and Sense are popular alternatives for Zonka Feedback.

Where is Zonka Feedback located?

Zonka Feedback is headquartered at K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN.
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Peers used Zonka Feedback for Collecting feedback and social media analytics

Zonka Feedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.87/5 ★

Read Reviews (147)
Custom Reports

4.77/5 ★

Read Reviews (367)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.87/5 ★

Read Reviews (147)
Custom Reports

4.77/5 ★

Read Reviews (367)

Software Failure Risk Guidance

?

for Zonka Feedback

Overall Risk Meter

Low Medium High

Top Failure Risks for Zonka Feedback

Zonka Technologies Pvt. Ltd. Profile

Company Name

Zonka Technologies Pvt. Ltd.

Company Website

https://www.zonkafeedback.com/

HQ Location

K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN

Employees

01-10

Social

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Financials

PRIVATE